Member Support Specialist – Bilingual Dutch

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the representative of WeightWatchers for the Dutch market while upholding brand standards in all communications.

• Manage member inquiries, address high-pressure situations, and escalate issues for swift resolution.

• Deliver personalized support via email and phone to members.

• Establish rapport and comprehend members' wellness and weight management objectives.

• Offer customized recommendations, support, and motivation.

• Resolve technical issues related to digital tools and the mobile application.

• Maintain comprehensive knowledge of WeightWatchers programs, mobile app features, in-app experiences, and studio services.

• Enhance member satisfaction, loyalty, brand advocacy, referrals, and sustained engagement.

• Adhere to data protection and security protocols.

• Achieve response-time and quality performance benchmarks.

⛳️ Requirements

• Must possess full fluency in Dutch (both written and spoken) with a solid understanding of grammar and tone.

• Professional proficiency in English is necessary.

• Over 5 years of experience in high-volume customer service or equivalent roles.

• Outstanding verbal, written, and active listening skills with strong written empathy.

• Capability to excel both independently and as part of a team in fast-paced settings.

• High emotional intelligence, resilience, and a flexible growth mindset.

• Excellent organizational and time management skills.

• Willingness to work evenings, weekends, and holidays.

• Proficient in G-Suite, Microsoft Office, and web-based platforms such as Zendesk and Salesforce.

• A high-speed internet connection is mandatory (DSL, Cable, or Fiber).

• A high school diploma or GED equivalent is required.

🏝️ Benefits

• Part-time schedule of 25 hours each week.

• Hybrid work environment.

• Workers' compensation insurance for eligible employees in the event of work-related injuries or illnesses.