Member Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the onboarding journey for new members.

• Act as the main contact for member inquiries during the onboarding phase.

• Provide assistance with questions pertaining to tax, accounting, payroll, and U.S. corporate structures.

• Utilize cross-functional resources to ensure accurate and professional communication.

• Effectively address member concerns in a dynamic environment.

• Handle incoming inquiries regarding the product, processes, taxes, and accounting via email and phone.

• Deliver proactive updates and reminders concerning important onboarding milestones.

• Recognize opportunities to enhance and streamline the onboarding process.

• Establish trust through timely, clear, and professional communication.

⛳️ Requirements

• Minimum of 2 years of experience in a customer-facing position.

• Understanding of U.S. taxes and tax-filing procedures.

• Knowledge of U.S. corporate structures, particularly LLCs and S Corporations.

• Proficient in online bookkeeping and payroll systems.

• Outstanding written and verbal communication skills in English.

• Capability to articulate complex subjects clearly and effectively manage conflicts.

• Strong organizational abilities with the capacity to juggle multiple clients and tasks simultaneously.

• Solid critical thinking skills.

• Comfort with uncertainty.

• Proactive mindset in identifying and resolving customer challenges.

• Confidence in engaging with customers via email, phone, video, and text.

• Eligibility to work in the United States.

• Must be legally authorized to work in the United States.

• Must not require sponsorship for a U.S. employment visa.

🏝️ Benefits

• Equity package.

• Bonus opportunities.

• Flexibility to work remotely within the U.S.

• $200 quarterly wellness reimbursement.

• Complimentary lunch on in-office days for hybrid employees.

• $150 monthly commuter reimbursement for hybrid employees.

• Flexible paid time off (PTO).

• 14 company holidays.

• Comprehensive medical, dental, and vision coverage for employees.

• 75% coverage for dependents' medical, dental, and vision.

• 16 weeks of fully paid parental leave.

• 401(k) retirement plan.

• Quarterly virtual events.

• Annual in-person summit.