Member Support Representative – Temporary Part-Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for incoming inquiries from members

• Record conversations and ongoing solutions for future reference

• Utilize FAQs, knowledge bases, and standard operating procedures to address inquiries

• Keep member records accurate and comprehensive

• Conduct real-time eligibility assessments and offer benefits guidance

• Respond to inquiries regarding Telenutrition

• Connect members with dietitians and arrange appropriate appointments

• Resolve issues related to the platform, accounts, and basic technology

• Handle questions concerning incentive programs with both internal teams and external partners

• Safeguard sensitive and protected information

• Work collaboratively with colleagues, supervisors, and internal departments on intricate issues

• Attain quality assurance, first-contact resolution, and schedule adherence targets

⛳️ Requirements

• Excellent verbal and written communication abilities

• Capability to work independently in a fully remote setting

• Competence in managing multiple tasks and meeting deadlines

• Flexibility to adjust to changes in workflows and processes

• Proficiency in navigating knowledge bases and various systems simultaneously

• Background in resolving complex problems that require critical thinking and resourcefulness

• Detail-oriented with a focus on delivering accurate and complete solutions

• Driven by goals; able to achieve metrics and quality objectives

• Reliable high-speed internet connection: at least 100 Mbps download and 20 Mbps upload

• Prior remote work experience is highly preferred: at least 1 year in a dedicated work-from-home or hybrid call-center role

• Ability to convey complex information clearly and concisely in writing

• Experience managing sensitive and protected information, including personally identifiable information (PII) and protected health information (PHI)

• Basic knowledge of HIPAA regulations

• A completely private, secure, and quiet workspace is required

• Availability from Monday to Friday between 9 AM and 5 PM PST; availability until 8 PM PST is an advantage

• Approximately 29 hours per week; this is a temporary role lasting up to 6 months

🏝️ Benefits

• Remote-first company culture

• Flexible remote working location

• Engaging and collaborative team environment

• Paid time off

• Equal opportunity for employment and advancement