Member Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete member lifecycle from post-enrollment to renewal, ensuring that members consistently perceive and appreciate the value of Pavilion.

• Track and manage member health and engagement indicators, proactively pinpointing risks and opportunities throughout the member journey and crafting suitable interventions.

• Enhance retention and renewals through conversations focused on value.

• Serve as a trusted partner and advisor for members, linking them to pertinent peers, programs, and experiences.

• Gather and synthesize member feedback to act as an internal advocate for our members and guide enhancements in onboarding, programming, and overall lifecycle experience.

• Assist in creating scalable success practices and playbooks as Pavilion expands.

⛳️ Requirements

• Over 3 years of experience in Customer or Member Success, Account Management, or Renewals within a subscription-based business.

• Demonstrated success in managing renewals and retention outcomes.

• Excellent communication skills with a proven ability to engage with executive-level audiences.

• Capability to balance high-touch relationships with operational discipline across a significant portfolio of business.

• Highly organized and adept at working in a dynamic, startup environment where a definitive playbook may not always be available.

🏝️ Benefits

• A supportive and compassionate environment that accommodates remote employees.

• Work within a nurturing atmosphere that emphasizes kindness and collaborative efforts.

• The opportunity to make a positive impact on the lives of our members globally by facilitating their professional and personal development.

• Join a mission-driven organization that prioritizes the professional growth of its members above all else.

• Collaborate with some of the brightest minds across various industries and gain insights that can enhance your own career trajectory.

• Enjoy the flexibility of remote work while having the chance to develop new skills and advance within the company.