Member Services Coordinator I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Schedule consultations and assist members and providers with Recuro service offerings, which include Virtual Primary Care, Virtual Behavioral Health, and Virtual Urgent Care.

• Provide members and patients with information regarding benefits and general care-coordination inquiries.

• Gather and document member demographics, health history, and primary complaints.

• Monitor the status of virtual consultations and escalate any issues related to members or providers.

• Conduct troubleshooting, post-consult scheduling, pharmacy outreach, and provider outreach as required.

• Complete tasks as assigned by the Member Services Supervisor, Member Services Manager, or other Clinical Operations Leadership.

• Execute all tasks in accordance with Recuro Health policies and procedures.

⛳️ Requirements

• High School Diploma.

• At least 2 years of Customer Service Experience.

• A minimum of 2 years of Telehealth Experience.

• Exceptional customer service, verbal, and phone communication skills.

• Proficiency in English.

• Flexibility in scheduling, with availability to work on weekends.

• Familiarity with basic medical terminology.

• Willingness to work weekends and holidays as necessary.

• Must maintain an internet speed of 30MPS or higher.

• Strong written and verbal communication skills, along with active listening abilities.

• Strong interpersonal skills, with the capacity to collaborate effectively with others.

• Ability to manage and comprehend inbound and outbound verbal communications via telephone, computer-based calling systems, or voicemail speakers.

• Keen attention to detail regarding processes and procedures.

• Strong organizational and time management capabilities.

• Ability to multitask without errors in a fast-paced environment.

• Commitment to sharing complete and accurate information, maintaining confidentiality, and fulfilling commitments.

• Exhibits energy and enthusiasm, taking initiative to influence outcomes, with a desire for personal growth and learning.

• Assumes personal responsibility for job performance, completing work in a timely and consistent manner.

• Proficient in Microsoft Office Suite.

• Candidates must be eligible to work in the US (visa sponsorship is not available at this time).

• Must successfully pass a pre-employment background check.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Opportunities for professional development and growth.