Member Relationship Advisor

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Respond to the needs of our members to ensure they have an outstanding experience.

• Manage member interactions that result in successful outcomes and exceptional experiences.

• Carry out member transactions accurately while upholding confidentiality.

• Discover solutions and provide recommendations that enhance member relationships and strengthen ties with the credit union.

• Promote credit union products and services based on account evaluations while assisting members.

• Guide, educate, and engage members regarding our range of digital banking services.

• Maintain a high level of knowledge about Citadel’s consumer and business product offerings to effectively suggest suitable products and address any service issues.

• Work collaboratively with team members to meet overall contact center objectives and goals.

• Consistently meet or exceed member experience and production targets.

• Engage in ongoing education regarding industry trends and best practices.

• Comply with all requirements outlined in the SAFE Act, including but not limited to the successful completion of necessary background checks.

⛳️ Requirements

• High school diploma; a college degree is preferred.

• 1-2 years of retail experience; contact center experience is an advantage.

• Solid knowledge and understanding of contact center technologies and data analysis.

• Demonstrated history of providing exceptional service.

• Proven performance in meeting strong goals.

• Outstanding communication and interpersonal skills.

• Ability to perform well under pressure.

• Integrity, accountability, and resilience are essential.

• Fluent in English.

🏝️ Benefits

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

• Drug-free workplace.