Member Relations Associate

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Enhance overall member satisfaction and retention.

• Recognize member priorities and align Common App products, programs, and services to fulfill their needs.

• During the Annual Updates season, oversee a designated portfolio of member colleges and universities.

• Engage with member colleges and universities through email, chat, phone, and both virtual and in-person presentations.

• Outside the Annual Updates season, handle a queue of inquiries and requests from college and university members.

• Assist institutions in effectively utilizing Common App to achieve their objectives.

• Share insights on industry trends and member-specific statistics.

• Provide prompt information and responses to member inquiries.

• Report directly to the Senior Manager of Specialized Member Services.

• Contribute to a cooperative Member Services team.

⛳️ Requirements

• Candidates must be residents of the United States.

• Willingness to travel for the semi-annual Common App Retreat.

• 0–2 years of professional experience.

• Bachelor’s degree in a relevant discipline, or an equivalent blend of education and experience.

• Basic technical knowledge and skills.

• Willingness to learn and adapt to new tasks and responsibilities.

• Clear and concise communication abilities.

• Capacity to present information and address inquiries from senior management, managers, and member colleges and universities.

• Ability to swiftly learn the organization’s structure, technologies, products, and processes.

• Excellent organizational skills, with the capability to prioritize and manage projects within deadlines.

• Strong verbal, written communication, and presentation skills.

• Solid analytical skills.

• Professional and approachable demeanor, with the ability to establish rapport via phone, email, and in person.

• Capability to analyze and interpret business practices and technical procedures.

• Proficiency in writing error-free reports and business correspondence.

• Ability to work effectively both in a highly collaborative team environment and as an individual contributor.

• Proficient in Microsoft Office.

• Experience with Salesforce, Acuity Scheduling, and Google Apps.

• Familiarity with higher education admissions and enrollment processes is preferred.

• Knowledge of Common App software and the organization is a preferred qualification.

• A passion for higher education is a plus.

🏝️ Benefits

• Work-Life balance.

• Virtual-first office environment.

• Paid Time Off (PTO).

• Seven company-wide holidays.

• Nine floating holidays.

• Sick leave.

• Monthly mental health day.

• Choice of PC or MAC laptop.

• External monitor, keyboard, mouse, and/or headset.

• One-time office set-up stipend.

• Monthly remote work stipend.

• Monthly mobile stipend.

• Market-based salaries.

• Performance-based bonuses.

• 403(b) retirement plan.

• 5% company contribution.

• Additional 5% company match.

• 3-year vesting schedule.

• Participation may commence immediately.

• Choice of two health insurance plans.

• Health Savings Account, depending on selected health plan.

• Medical Flexible Savings Account, depending on selected health plan.

• Vision insurance.

• Dental insurance.

• Insurance coverage starts on the date of hire.

• Dependent Care Flexible Spending Account.

• Maven virtual clinic for women’s and family health.

• Company-provided life and AD&D insurance.

• Opportunity to purchase additional life insurance for self, spouse, and dependents.

• Company-provided short and long-term disability insurance.

• Budgeted annual funds for professional development.

• Opportunities for growth within the company.

• Mutual of Omaha Employee Assistance Program.

• Mutual of Omaha will preparation services.

• Mutual of Omaha travel assistance.

• Payroll deduction pet insurance through PinPaws.

• 1Password family account.

• Diverse, collaborative, team-oriented, and creative environment.