Member of Technical Staff – Forward Deployed Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate directly with enterprise customer teams to gain insights into their businesses, operational contexts, and workflows.

• Convert genuine operational requirements into well-defined, AI-driven solutions.

• Manage the complete lifecycle of design, development, deployment, and enhancement of production-grade AI agents customized for specific customer challenges.

• Construct data pipelines, integrations, and supporting systems necessary for implementing AI solutions within customer settings.

• Create evaluation systems that assess agent performance and leverage the findings to foster continuous improvement.

• Interpret intricate business requirements into technical architectures, implementation strategies, and measurable outcomes.

• Cultivate deep knowledge in customer domains and utilize that expertise to enhance the relevance and performance of AI systems.

• Collaborate with Product, Platform, Research, and Engineering teams to provide reliable and cohesive solutions.

• Identify and document reusable engineering practices, agent patterns, and technical frameworks for future implementations.

• Transform insights gained from customer deployments into actionable feedback for platform and product teams.

• Diagnose technical and operational issues within customer environments and drive resolutions.

• Effectively communicate technical decisions, progress updates, risks, and outcomes to both customer stakeholders and internal teams.

⛳️ Requirements

• Minimum of 3 years of professional software engineering experience, encompassing full-stack development with a strong emphasis on backend engineering.

• Proven track record of building and deploying AI applications in production settings.

• In-depth understanding of AI agent architectures, evaluation techniques, and the systems necessary for reliable development and operation of AI agents.

• Experience in creating scalable backend services, APIs, data pipelines, and system integrations.

• Capability to design evaluation systems and utilize performance data to inform technical iterations.

• Proficiency in translating business and operational requirements into technical solutions.

• Versatile ability to navigate between solution architecture, hands-on implementation, deployment, and troubleshooting.

• Strong systems-thinking and analytical problem-solving skills.

• Experience engaging directly with enterprise customers or stakeholders in complex or ambiguous settings.

• Excellent written and verbal communication skills, including the capacity to effectively communicate with senior stakeholders.

• Willingness and ability to travel to customer locations as necessary.

• U.S. citizenship is required.

• Comfort in unfamiliar environments, with a swift learning ability and a knack for structuring ambiguous issues.

• Demonstrated ownership and accountability throughout implementation, deployment, and continuous improvement phases.

• Capacity to communicate clearly with both technical and non-technical stakeholders, fostering trust with senior customer leaders.

• Ability to balance immediate customer requirements with reusable technical patterns and systems.

• Effective collaboration with engineering, product, research, and operations teams.

🏝️ Benefits

• Career advancement opportunities with the potential for rapid progression based on strong performance as the company expands.

• Comprehensive health care coverage, including medical, dental, and vision, fully paid by the employer for you and your family.

• Paid maternity and paternity leave for 14 weeks at the employee's regular pay rate.

• Unlimited paid time off (PTO), subject to management approval.

• Opportunities for professional development and ongoing learning.

• Optional 401K, FSA, and equity incentives available.

• Mental health benefits are accessible through Tara Mind.

• Cost-effective GLP-1 solutions available through Crux.