Member Intake Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct 80–100+ outreach interactions daily through phone, SMS, and email.

• Adjust outreach timing, channels, and messaging to enhance contact rates.

• Establish rapport, articulate Leap’s value, and assist undecided members in making care decisions.

• Manage the member relationship from initial outreach to handoff to the Care team.

• Handle a significant volume of open cases simultaneously.

• Collect and verify demographic, clinical, and treatment-related information.

• Follow up on pending documentation until cases are finalized.

• Arrange and confirm treatment appointments with nursing agencies and infusion providers.

• Confirm medication receipt and treatment preparation requirements.

• Prepare detailed handoffs to Care Coordinators.

• Utilize CRM, EHR, and outreach tools while maintaining precise documentation.

• Monitor follow-ups and escalate urgent member issues following established protocols.

• Ensure compliance with HIPAA regulations and uphold member privacy standards.

• Identify workflow challenges and suggest process enhancements.

• Adapt to changing systems, tools, and processes.

• Engage in team meetings and cooperate with Care Operations and clinical staff.

• Report directly to the Head of Member Operations and Strategy.

⛳️ Requirements

• Minimum of 2 years experience in a high-volume outbound or client-facing position.

• Capability to sustain 80–100+ daily outreach activities while overseeing multiple open cases.

• Strong persuasive and empathetic communication skills with the ability to manage objections.

• Strategic mindset for outreach considering timing, channels, and messaging.

• Proficient with CRM, dialers, outreach platforms, and quick to learn new systems.

• Excellent written communication skills for SMS and email correspondence.

• Ability to adapt in a fast-paced startup environment.

• Outstanding attention to detail and organizational skills.

• Must be available to work from 10am to 6pm Pacific Time.

• Preferred: 1+ year of experience in healthcare or medical settings.

• Preferred: Experience in specialty pharmacy, infusion services, or high-acuity care.

• Preferred: Familiarity with insurance benefits verification or specialty medication workflows.

• Preferred: Fluency in Spanish.

• Preferred: Experience in a healthcare startup or virtual care environment.

• Preferred: Familiarity with Salesforce, HubSpot, or similar CRM and dialing systems.

• Must be legally authorized to work in the United States; visa sponsorship details are required in the application.

🏝️ Benefits

• Stock options/equity.

• Competitive total rewards package.