Member Advocate

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Respond to member inquiries and provide a welcoming, friendly voice

• Assist members in finding the answers they need

• Clarify details regarding medical and dental benefit packages

• Address member concerns and ensure peace of mind

• Engage in a structured training program for new hires

• Handle calls in a dynamic, unscripted service center setting

• Commit time to learning, personal development, and research

• Enhance knowledge and skills related to the health insurance industry

• Support members by recognizing and addressing their current and future needs

• Join in training sessions and meetings via video

⛳️ Requirements

• High school diploma or equivalent is mandatory

• Minimum of 1 year of customer service experience, with regular communication via phone, email, and/or in person

• Strong comfort level and familiarity with technology

• Proficient in Microsoft Office applications

• Quick learner with the ability to adapt to new tools and software

• Must be located within the Eastern Standard Time zone

• Capable of answering member inquiries and resolving issues

• Ability to simplify complex concepts into easily understandable terms

• Possess empathy and emotional intelligence

• Proactive and solution-oriented approach to decision-making

• Strong planning, multitasking, and problem-solving abilities

• Analytical and critical thinking skills are essential

• Ability to excel in a fast-paced, high-pressure environment

• Frequent verbal communication and phone interaction with members

• Must be able to use a headset in a distraction-free setting

• Capability to sit and work at a computer for extended periods

• Ability to create an ergonomically sound, distraction-free remote work environment

• Willingness to adhere to BCBSMA’s Hybrid Working Guidelines

• Experience in fast-paced, unscripted service-first environments is highly preferred

• Bilingual skills are strongly desired

🏝️ Benefits

• Annual raises or bonuses based on performance

• Salary increases following successful training completion and achievement of designated milestones

• Comprehensive health benefits

• Wellness benefits

• Tuition reimbursement program

• 401(k) retirement savings plan

• Paid holidays

• Vacation days

• Personal time off

• Wellness time

• Opportunities for internal career pathing

• Individual mentorship programs

• Networking opportunities and events

• Potential for internal career advancement

• Employee Resource Groups

• Options for remote work

• Paid time off

• Medical, dental, and vision insurance

• Comprehensive suite of well-being benefits