Member Advocate

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the initial point of contact for members through text, email, and live chat.

• Address member inquiries and concerns with care and professionalism.

• Assist members in navigating health insurance, benefits, and claims from beginning to end.

• Take responsibility for issues, drive them to resolution, and ensure clear communication throughout.

• Provide quick, considerate chat-based support that fosters trust and confidence.

• Collaborate with Sales, Product, Operations, and Engineering teams.

• Gather member insights to enhance systems and workflows.

• Recognize patterns, inefficiencies, and frequently asked questions.

• Contribute to the development of improved tools, resources, and documentation.

• Ensure that members feel acknowledged, supported, and assured in their care.

⛳️ Requirements

• 1–3 years of experience in customer service within a health plan or health insurance setting.

• Excellent written and verbal communication abilities, capable of explaining complex topics in a quick, clear, and empathetic manner.

• Proficient in utilizing various channels and tools, including CRM systems, chat platforms, text, and email support.

• Detail-oriented and organized, demonstrating strong follow-through and problem-solving capabilities.

• Ability to handle multiple tasks in a fast-paced environment while ensuring a positive member experience.

• A genuine passion for assisting individuals and enhancing the healthcare experience.

• Availability to work an 8-hour shift between 8:30 AM and 6:00 PM Eastern Time; preference for candidates in Eastern or Central time zones.

• Experience in care management or clinical care coordination is a plus.

• Must complete the required application questions and submit a resume.

🏝️ Benefits

• High levels of ownership and genuine responsibility from day one.

• Opportunities for growth and expanding responsibilities with new challenges and career paths.

• Chance to integrate AI into healthcare.

• A dynamic, collaborative work environment.

• Commitment to equal opportunity employment.