Medicare Tele-Sales, Planning Agent

📋 Description

• Interact with Medicare prospects and current members to educate and assist them throughout the sales journey.

• Build and sustain long-term relationships with a designated group of existing Florida Blue members.

• Function as a licensed telephonic sales agent, employing outstanding communication and interpersonal abilities.

• Help prospective and current FB members discover a Florida Blue Medicare plan by performing a Needs Analysis.

• Actively inform current and prospective members about Medicare fundamentals, enrollment criteria, and potential penalties.

• Retain membership post-enrollment through a series of welcome calls that educate members about their new plans.

• Assist marketing initiatives through both inbound and outbound telephonic sales calls.

• Surpass New Sales targets, retention rates, telephonic service standards, and quality benchmarks.

• Recognize and address purchasing hurdles faced by new customers and existing members.

• Maintain consistent communication with clients to enhance retention.

⛳️ Requirements

• A minimum of 2 years of relevant work experience.

• Experience Overview: Background in a tele-sales setting selling Medicare and ancillary plans.

• High school diploma or equivalent (GED).

• Required Licenses and Certifications: Valid Florida state health insurance license 2-15 Health, Life and Variable Annuities or 2-40 Health.

• Proven time management abilities and skills in handling multiple priorities.

• Experience working autonomously as well as collaboratively within a team.

• Proficiency in using computers and navigating various systems and screens, including documentation of information.

• Ability to listen effectively and relate key information to similar selling scenarios to provide appropriate responses and actions.

• Flexibility to work various schedules, including evenings and weekends.

🏝️ Benefits

• Medical, dental, vision, life, and global travel health insurance;

• Income protection benefits: life insurance, short- and long-term disability programs;

• Leave programs to accommodate personal situations;

• Retirement Savings Plan with employer matching;

• Paid time off, volunteer time off, 10 holidays, and 2 well-being days;

• Additional voluntary benefits accessible;

• A thorough wellness program.