Medicare Sales Supervisor

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Oversees the daily operations of non-exempt licensed agent or customer service representative teams consisting of 10-20 employees.

• Responsible for the approval of timecards, scheduling, and managing time-off requests.

• Mentor a team of sales agents to achieve or surpass monthly, quarterly, and yearly sales targets.

• Direct the daily functions of the call center, including monitoring key performance sales indicator reports, agent compliance, and providing assistance on the sales floor.

• Ensure that employees receive the necessary training and resources to perform their roles effectively and provide support during challenging or escalated calls.

• Conduct real-time monitoring of phone calls and coach agents on utilizing rebuttals to enhance sales, leveraging various systems.

• Maintain up-to-date knowledge of industry trends and product offerings.

• Achieve and/or exceed key performance metrics for the call center.

• Possess a general understanding of workforce management principles.

• Ensure that applications are submitted accurately and punctually.

• Comply with all Company Carrier and/or CMS-related policies and procedures.

• Foster a high-quality work environment that motivates team members to perform at their best.

• Certify newly hired sales agents on the proper execution of call flow and call center protocols.

• Assist agents with product-specific inquiries.

• Guarantee efficient lead distribution and allocation to agents.

• Monitor and implement appropriate actions to meet CPA, CPC, and other budgeted objectives.

• Develop and provide training aimed at performance enhancement.

• Execute other related duties as assigned.

⛳️ Requirements

• High School Diploma or equivalent.

• Prior experience in Medicare Advantage sales.

• A current and valid Health License.

• Six months of experience in a sales call center environment.

• Previous experience in leading a team of 10 or more employees.

• Excellent written and verbal communication skills.

• Ability to multitask and work independently.

• Detail-oriented, motivated, and a self-starter with outstanding time management and organizational skills.

• Capability to resolve escalated issues involving members, carriers, and other clients.

• Willingness to work a flexible schedule, including evenings and weekends.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.