Medicare Customer Service Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Conduct outbound calls to potential members, primarily promoting the Medicare plan.

• Initiate outbound calls aimed at retention efforts.

• Provide assistance to sales representatives as necessary.

• Address incoming customer service inquiries as needed.

• Be prepared to work alternate hours, including overtime or weekends, as dictated by business requirements.

⛳️ Requirements

• Must be a resident of Maricopa County, AZ.

• At least 1 year of experience in a call center setting, demonstrating strong telephone and problem-solving abilities.

• Minimum of 1 year of experience with Medicaid and/or Medicare.

• Proficient in basic computer software, particularly Microsoft Office.

• High school diploma or GED required.

• Bilingual proficiency in English and Spanish is preferred.

• Previous experience with Quick Base is preferred.

• Strong organizational and time management skills are preferred.

• Excellent attention to detail is preferred.

• Self-motivated, with the capacity to thrive in an independent environment is preferred.

• Must be available to work alternate hours, including overtime or weekends, as required by business needs.

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• Paid time off

• Retirement savings options

• Wellness programs

• Additional resources to support physical, emotional, and financial health

• CVS Health bonus, commission, or short-term incentive program in addition to base pay