Medical Virtual Assistant – Patient Calls, Scheduling, Prior Authorizations

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Promptly and professionally answer and manage incoming calls from patients.

• Address patient inquiries with a warm, compassionate, and patient-centered approach.

• Handle a high volume of incoming calls while effectively balancing additional tasks.

• Keep a daily log of patient names and submit this list to the client at the end of each workday.

• Schedule and coordinate patient appointments efficiently.

• Accurately manage scheduling requests to ensure smooth operations.

• Facilitate effective patient communication and appointment coordination.

• Process requests for prior authorizations.

• Maintain precise information and a keen attention to detail when dealing with authorization-related tasks.

• Assist with various daily administrative tasks within the medical office as required.

• Support the operations of the practice while upholding patient confidentiality.

• Utilize or familiarize yourself with NextGen EHR and Weave VoIP for relevant workflows.

⛳️ Requirements

• Prior experience with medical practice operations is essential.

• Ability to manage a high volume of incoming calls while multitasking effectively.

• Strong organizational skills coupled with excellent attention to detail.

• Outstanding verbal and written communication abilities.

• Professional, friendly, and compassionate demeanor when communicating over the phone.

• Knowledge of HIPAA compliance and the importance of patient confidentiality.

• Reliable, dependable, and proactive, with the capability to work with minimal supervision.

• Comfort in learning and using NextGen EHR and Weave VoIP systems.

• A patient-focused approach to communication and administrative tasks.

• Proficiency in speaking and writing English clearly and professionally.

• Relevant work experience is required.

• Must be able to provide NBI Clearance and/or Local Police Clearance prior to onboarding (mandatory).

• Availability to attend video meetings with the camera on when needed.

• Access to a reliable laptop or desktop computer.

• Stable high-speed internet connection (minimum 25 Mbps).

• A noise-canceling headset is necessary.

• A working webcam for virtual meetings is required.

• A quiet and professional work environment is essential.

• Preferred: prior experience in a healthcare or medical office environment.

• Preferred: hands-on experience in handling incoming patient calls and scheduling appointments.

• Preferred: experience in processing prior authorizations or supporting insurance workflows.

• Preferred: familiarity with NextGen EHR, Weave VoIP, or similar healthcare systems.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Optional Premium VPN Access.

• HIPAA & Cybersecurity Training + Certification (provided).

• Top 1% VA Performance Training.

• Client-approved U.S. holidays.

• Client-approved paid or unpaid time off (paid time off is optional and only available if offered by the client).

• Access to essential tools & resources.

• Optional performance-based incentives, bonuses, or increased hours dependent on performance.