Medical Support Assistant, MSA

This is a fully remote position, open to applicants in Utah.

📋 Description

• Deliver remote scheduling and administrative assistance for Veterans receiving care through a coordinated healthcare network.

• Schedule, monitor, and manage appointments effectively.

• Execute necessary pre-appointment and follow-up communications.

• Process and oversee referrals while coordinating authorized care with community healthcare providers.

• Maintain precise patient demographic, insurance, emergency contact, and administrative details.

• Review and process health records, electronic orders, referrals, appointment updates, faxes, and other documentation utilizing required healthcare systems.

• Respond to inquiries and messages from Veterans, their family members, healthcare providers, and internal teams.

• Independently manage assigned tasks while meeting workload and timeliness expectations.

• Safeguard confidential information and escalate scheduling or system issues as necessary.

⛳️ Requirements

• High school diploma or General Educational Development (GED) equivalent.

• Minimum of six months experience in customer service.

• Ability to type at least 50 words per minute.

• Basic understanding of medical terminology.

• U.S. citizenship or Permanent Resident Card is mandatory.

• Capability to successfully complete the required background screening, including a Public Trust determination.

• Must be able to sit or stand for extended periods and occasionally bend, stoop, or lift up to 15 pounds.

• Candidates must reside within 50 miles of Salt Lake City, Utah.

🏝️ Benefits

• Up to $5.42 per hour in Health & Welfare (H&W).

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Basic life insurance provided.

• 401k retirement plan.

• Paid time off.

• Annual bonus opportunity.

• Training and access to healthcare scheduling and records systems.