Medical Support Assistant, MSA

This is a fully remote position, open to applicants in Montana.

📋 Description

• Deliver remote scheduling and administrative assistance for Veterans receiving care through an integrated healthcare network.

• Organize, track, and oversee appointments.

• Complete necessary pre-appointment and follow-up communications.

• Process and monitor referrals while coordinating authorized care with community healthcare providers.

• Ensure accurate maintenance of patient demographic, insurance, emergency contact, and administrative data.

• Review and process health records, electronic orders, referrals, appointment updates, faxes, and other documents using the required healthcare systems.

• Respond to inquiries and messages from Veterans, family members, healthcare providers, and internal teams.

• Independently manage assigned tasks while meeting workload and timeliness expectations.

• Safeguard confidential information and appropriately escalate scheduling or system issues.

⛳️ Requirements

• High school diploma or equivalent General Educational Development (GED) certification.

• Minimum of six months of customer service experience.

• Capability to type at least 50 words per minute.

• Fundamental understanding of medical terminology.

• U.S. citizenship or a Permanent Resident Card is required.

• Must successfully complete background screening, including a Public Trust determination.

• Ability to sit or stand for extended periods and occasionally bend, stoop, or lift items weighing up to 15 pounds.

🏝️ Benefits

• Health & Welfare allowance of up to $5.09 per hour under the Service Contract Act.

• Medical, dental, and vision insurance coverage.

• Basic life insurance provided.

• Participation in a 401(k) plan.

• Paid time off for employees.

• Annual bonus opportunities.

• Training and access to healthcare scheduling and records systems.

• Remote work available within 50 miles of Helena, MT.