Medical Support Assistant, Medical Receptionist

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Facilitate care coordination between VA and community healthcare providers

• Arrange appointments to ensure Veterans receive prompt and adequate care

• Conduct appointment scheduling, monitoring, and follow-up contacts before and after appointments

• Manage community care consults utilizing HSRM, PPMS, and other systems

• Organize and authorize Veteran care in collaboration with community providers

• Relay VA Community Care policies and regulations to VA healthcare providers

• Verify and update patient demographic details, emergency contacts, next-of-kin, and insurance data

• Process and integrate health and administrative information into CPRS and VistA systems

• Screen and answer phone calls, respond to voicemails, and manage telephone inquiries

• Act as Patient Relations Representative, addressing concerns from patients and colleagues

• Utilize VA software systems and Microsoft Office Suite on a daily basis

• Handle incoming and outgoing faxes and mail in compliance with HIPAA standards

• Open and close clinics each day and update no-show records within 24 hours

• Review access-related reports and collaborate with team members on scheduling and appointment issues

• Collaborate with the Scheduler Team Lead and scheduling team

• Alert the Lead MSA or supervisor when automated systems are malfunctioning

• Maintain computer and IT security while safeguarding sensitive electronic and printed documents

⛳️ Requirements

• Must be eligible to secure a Public Trust government security clearance

• US Citizenship is mandatory

• Must reside in the United States and live within 50 miles of the Northern Colorado VA Outpatient Clinic in Loveland, Colorado

• High School Diploma or GED equivalent is required

• Proficiency in both oral and written English is necessary

• Basic computer skills including Microsoft Office Suite (Word, Excel, Outlook, and Teams) are required

• A typing speed of at least 50 words per minute; completion of a typing test is necessary

• Fundamental knowledge of medical terminology is required

• At least 6 months of customer service experience is necessary

• No health or physical disabilities that would hinder assigned responsibilities

• Preferred: one year of specialized experience in a clinical setting

• Preferred experience includes scheduling medical appointments in a clinical environment

• Preferred proficiency in utilizing electronic health record (EHR) systems

• Preferred experience in screening and appropriately directing telephone calls

• Prior experience in VA or federal healthcare is preferred

🏝️ Benefits

• Health & Wellness (H&W): $5.09/hr, prorated based on enrollment in available benefits, including automatic enrollment in employer-sponsored plans

• Opportunities for advancement based on merit and relevant job qualifications

• Equal employment opportunities

• A workplace culture that promotes fairness, teamwork, respect, and professional development