Medical Support Assistant – Medical Receptionist

This is a fully remote position, open to applicants in Alaska, +3 more states.

📋 Description

• Offer front-line administrative and clerical assistance for VA clinics and Community Care scheduling.

• Conduct consult intake, outreach to patients and providers, schedule appointments, and follow up as necessary.

• Oversee appointment schedules, Electronic Wait Lists, recall lists, and pending consults.

• Schedule appointments accurately within VA timeliness standards (≤ 7 calendar days from consult entry).

• Professionally answer phones, screen calls, and appropriately route or resolve inquiries.

• Verify patient identities using two VA-approved identifiers.

• Update and confirm demographic and insurance information during patient interactions.

• Clarify VA insurance collection requirements to Veterans and their families.

• Enter and maintain precise documentation in CPRS / EHRM.

• Collaborate with VA clinical staff and interdisciplinary care teams.

• Aid in clinic access contingency plans, including rescheduling or shifting patients as necessary.

• Report scheduling or access issues to VA supervisors per standard operating procedure.

• Uphold high customer service standards when engaging with Veterans, families, and staff.

• Achieve VA performance standards for accuracy (≥98%), responsiveness, and customer service.

• Engage in required meetings, huddles, reporting, and quality improvement initiatives.

• Complete related administrative tasks as assigned to support daily operations.

⛳️ Requirements

• High School diploma or GED equivalent.

• Proficient in written and spoken English.

• Minimum typing speed of 50 words per minute.

• Basic computer skills, including familiarity with Microsoft Office applications.

• Fundamental understanding of medical terminology.

• At least 6 months of customer service experience.

• Capability to work remotely and independently in a professional environment.

• Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential.

• No physical or health limitations that would hinder job performance.

• Must complete all necessary VA onboarding, security, privacy, and mandatory training prior to and during the assignment.

• U.S. citizenship is required.

• Ability to sit, stand, walk, lift, squat, bend, twist, and reach above shoulders throughout the work shift.

• Lift up to 50 lbs from floor to waist.

• Lift up to 20 lbs.

• Carry up to 40 lbs a reasonable distance.

• Push/pull with 30 lbs of force.

🏝️ Benefits

• Equal opportunity in employment.

• Reasonable accommodation for individuals with disabilities.