Medical Services Specialist, German, English

This is a fully remote position, open to applicants in Spain.

📋 Description

• Act as the main point of contact for customers reaching out to the Information Center regarding our products and services.

• Relay detailed product and disease state information through telephone, email, and written correspondence.

• Establish and nurture relationships with both internal and external stakeholders.

• Participate in outbound initiatives and convey specific product messages.

• Oversee all customer inquiries, ensuring they are resolved effectively.

• Deliver product and disease state information, including both on- and off-label details, in accordance with Standard Response guidelines.

• Offer customer service and immediate solutions right at the point of contact.

• Share product information and promotions with physicians, healthcare staff, and consumers through outbound tele-service.

• Assess and escalate calls when necessary.

• Address non-phone inquiries like email and fax communications.

• Adhere to industry regulations, including processes related to adverse events and product quality.

• Manage designated project work promptly.

• Keep up-to-date on current product, medical, disease, and industry knowledge.

• Log customer information and interactions in the appropriate systems.

• Report customer calls, issues, trends, programs, and solutions.

• Work collaboratively with team members across various products and business issues, sharing best practices.

⛳️ Requirements

• Proficiency in English and German at B2/C1 level is mandatory.

• Prior experience in a call center environment is preferred.

• Strong preference for experience in providing medical information and customer service to healthcare professionals via phone.

• Proven ability in utilizing information technology, PCs, and databases.

• Exceptional verbal, telephone communication, and written skills are required.

• Capability to multitask effectively.

• Strong problem-solving and decision-making abilities.

• Good time management, interpersonal, and organizational skills.

• Candidates should have a certificate confirming the successful completion of university studies in pharmacy, chemistry, biology, human, or veterinary medicine, along with the corresponding examination.

• Includes assistants of pharmacists and individuals who have completed training as technical assistants in pharmacy, chemistry, biology, human, or veterinary medicine.

🏝️ Benefits

• 23 days of paid holiday annually.

• Replacement contract.

• EUR 1.50 daily work-from-home allowance.

• 100% remote work opportunity.

• Medical Insurance scheme.

• Technical hardware equipment provided by the company.

• Referral program that allows you to earn additional bonuses.

• Access to a global learning platform for both personal and professional growth.

• A workplace culture that emphasizes respect, collaboration, and a positive vision for the future.

• Equal Opportunity Employer.