Medical Records and Case Coordinator

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Handle incoming calls as part of the firm's rotating phone coverage.

• Create medical chronologies, summaries, key documents, and demand packages utilizing available tools and AI support.

• Assist attorneys and legal personnel with ongoing personal injury case management.

• Keep case information organized and accurate in Filevine.

• Professionally communicate with clients via email, SMS, and telephone.

• Oversee medical records, bills, balances, liens, and associated case documentation.

• Aid in legal document preparation and other case-related tasks as responsibilities grow.

• Gradually assume more complex responsibilities, including lien management, medical chronologies, demand packages, and legal document preparation.

⛳️ Requirements

• Exceptional written and verbal communication skills in English.

• Strong organizational abilities and document management skills.

• Professional client communication skills with a service-oriented mindset.

• Detail-oriented approach to managing records, billing information, and case documentation.

• Capacity to handle multiple responsibilities and adapt to shifting priorities.

• Willingness to learn new legal processes and adapt accordingly.

• Excellent interpersonal and collaboration skills.

• Professional and approachable communication style.

• Ability to work effectively with attorneys and legal support staff.

• Strong follow-through and task management capabilities.

• Comfort in managing telephone, email, and SMS communications.

• Ability to learn and progressively take on more complex responsibilities.

• Familiarity with personal injury case workflows.

• Proficiency in Filevine is preferred.

• Available for remote work aligned with Eastern Standard Time (EST).

• Availability from Monday to Friday, 8:30 AM to 5:30 PM EST.

• Capacity to manage moderate call volumes.

• Proficiency in both English and Spanish is a plus.

• Familiarity with CRM systems, specifically FileVine.

• Proficient in VOIP systems, such as RingCentral.

• Experience with Zoom for virtual meetings.

🏝️ Benefits

• Opportunity for remote work.

• Gradual training and a supportive work environment.

• Potential for taking on more advanced responsibilities and growing within the position.