Medical Receptionist – Primary Care

This is a fully remote position, open to applicants in Mexico, +5 more countries.

📋 Description

• Manage a high volume of incoming patient calls across three different practice locations.

• Interact with patients clearly, professionally, and with patience, including elderly patients.

• Handle routine appointment scheduling, medication refills, and general inquiries in accordance with office protocols.

• Direct calls, messages, and concerns to the appropriate team members.

• Schedule, reschedule, and coordinate patient appointments effectively.

• Assess patient needs and review appointment history to streamline scheduling workflows.

• Elevate any scheduling issues that require the input of a provider or office management.

• Utilize AdvancedMD to access patient charts, appointment history, messages, refill-related information, and administrative details.

• Accurately document patient interactions, messages, and updates regarding scheduling.

• Receive and manage inquiries related to medication refills in line with practice protocols.

• Forward medication-related queries and clinical concerns to the appropriate providers or team members.

• Refrain from giving medical advice, approving refills, or making independent clinical decisions.

• Adhere to office workflows and communication protocols consistently.

• Identify and escalate urgent, unclear, clinical, or sensitive concerns as necessary.

• Foster effective communication between patients, front desk personnel, providers, and internal teams.

⛳️ Requirements

• Proven experience in a healthcare setting, medical office, primary care, as a medical receptionist, front desk staff, or Medical VA role.

• Background in managing patient inquiries, scheduling, message routing, refill inquiry routing, or similar front office healthcare tasks.

• Experience in handling frequent high-volume inbound patient calls.

• Familiarity with navigating patient charts, reviewing necessary information, documenting interactions, and utilizing an EHR/EMR system.

• Proficient in scheduling, rescheduling, and coordinating appointments.

• Basic understanding of medical terminology.

• Excellent spoken and written English communication skills, both clear and professional.

• Relevant work experience is required.

• Must provide an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Availability for video meetings with the camera on when required.

• Access to a reliable laptop or desktop computer.

• Stable high-speed internet connection with a minimum speed of 25 Mbps.

• A noise-canceling headset is necessary.

• A working webcam is required.

• A quiet and professional work environment is essential.

• Experience with AdvancedMD is preferred but not mandatory.

• Previous experience supporting prescription refill inquiries is preferred.

• Experience in primary care is preferred.

• Bilingual communication in Spanish and English is preferred but not required.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Premium VPN Access (Optional).

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off.

• Access to Tools & Resources.

• Optional Performance-Based Incentives.

• Reliable laptop or desktop computer.

• Stable high-speed internet connection (minimum 25 Mbps).

• Noise-canceling headset.

• Working webcam for virtual meetings.

• Quiet and professional work environment.