Medical Receptionist – Athena Experience Required

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and address a large volume of patient portal messages, emails, and regular administrative requests.

• Prioritize incoming diagnostic and lab results, and upload reports into patient charts.

• Handle prior authorizations and manage outbound referrals.

• Ensure accurate maintenance of Athena EHR records, including patient check-ins, updates to charts, task queues, and uploads of clinical documents.

• Process patient payments, oversee card-on-file billing systems, issue balance statements, and collect outstanding accounts receivable.

• Act as the main administrative point of contact for patient inquiries, scheduling, and billing questions via the Athena portal and email.

• Deliver flexible, high-level administrative and executive assistance to enhance the efficiency of solo-practice operations.

• Uphold strict compliance with HIPAA regulations.

⛳️ Requirements

• Expert-level, hands-on experience with Athenahealth / Athena EHR; capable of contributing effectively from Day 1 without any system training.

• Proven background in supporting a U.S. Women’s Health, OB/GYN, or specialized female integrative health clinic.

• Extensive experience in patient payment collection, credit card processing systems, card-on-file management, and balance recovery.

• Practical experience in submitting prior authorizations and handling outbound medical referrals.

• Exceptional written and verbal communication skills in English.

• Self-motivated with the capacity to independently manage daily administrative tasks for a solo practitioner.

• A dedicated, quiet, HIPAA-compliant home office environment.

• High-performance computer (PC/Mac), high-speed internet, backup power/internet solutions, and a headset.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.