Medical Information Specialist, Italian, English

This is a fully remote position, open to applicants in Romania.

📋 Description

• Oversee all customer inquiries to achieve successful resolutions.

• Deliver product and disease state information, including both on- and off-label details, adhering to Standard Response guidelines.

• Offer exceptional customer service and ensure immediate resolution at the point of contact.

• Relay messages, timely product updates, and specific offers to physicians, healthcare personnel, and consumers through outbound tele-services.

• Assess and escalate calls as needed.

• Address non-phone inquiries such as emails and faxes.

• Adhere to industry regulations, including processes for adverse events and product quality.

• Manage assigned project tasks promptly.

• Stay updated on current product, medical, disease, and industry knowledge.

• Gather relevant customer information and document interactions in the appropriate systems.

• Communicate customer calls, issues, trends, programs, and solutions effectively.

• Collaborate with team members on product, medical, and business matters, sharing best practices.

⛳️ Requirements

• Proficient language skills (B2 level or higher in Italian and English).

• Prior experience in a call center setting.

• Background in providing medical information and customer service to healthcare professionals over the phone.

• Proven ability to utilize information technology, computers, and databases effectively.

• Strong communication skills.

• Capability to multitask efficiently.

• Strong problem-solving and decision-making abilities.

• Effective time management skills.

• Excellent interpersonal skills.

• Strong organizational skills.

• Team-oriented mindset.

• University degree with 3 years of training (university, apprenticeship, vocational training) or 2+ years in a life science degree.

• Additional 3 years of training in life sciences is a plus.

🏝️ Benefits

• Temporary contract (maternity leave replacement).

• Remote work model.

• Full-time schedule from Monday to Friday (without night shifts).

• Excellent opportunities for professional career development.

• Access to comprehensive learning, training, and development through our extensive global learning platform.

• Opportunity to apply for external professional training and courses, co-financed by Conduent.

• Global company operating in a diverse and inclusive international environment.

• Private medical insurance coverage.

• Complimentary access to the Bookster library.

• Meal tickets.

• Referral bonuses for new hires you recommend.

• Innovative work atmosphere.

• Opportunities for career advancement.

• Opportunities to make impactful contributions.

• Recognition as a Most Loved Workplace®.

• Internal talent development.

• Long-term career building potential.