Medical Information Specialist, Italian, English

This is a fully remote position, open to applicants in Romania.

📋 Description

• Oversee and resolve all customer inquiries effectively.

• Deliver product and disease state information, including both on- and off-label details, in accordance with Standard Response guidelines.

• Offer exceptional customer service and immediate resolutions at the point of contact.

• Relay product information and specific offers to physicians, healthcare professionals, and consumers through outbound tele-service.

• Assess and escalate calls as necessary.

• Address non-phone inquiries, including email and fax communications.

• Adhere to industry regulations, including processes for adverse events and product quality.

• Handle assigned project tasks efficiently.

• Stay updated on current product, medical, disease, and industry knowledge.

• Gather customer information and document interactions in the relevant systems.

• Communicate customer calls, issues, trends, programs, and solutions effectively.

• Collaborate with team members across various products, medical issues, and business matters, sharing best practices.

⛳️ Requirements

• Proficient language skills (B2 level or higher in Italian and English).

• Prior experience in a call center setting.

• Background in providing medical information and customer service to healthcare professionals over the phone.

• Proven competency in using information technology, computers, and databases.

• Strong communication abilities.

• Capability to multitask effectively.

• Skills in problem-solving and decision-making.

• Proficient time management skills.

• Strong interpersonal skills.

• Excellent organizational skills.

• Team-oriented mindset.

• University degree plus 3 years of training (university, apprenticeship, vocational training) or 2+ years in a life science degree.

🏝️ Benefits

• Competitive salary.

• Temporary contract for maternity leave replacement.

• Remote work arrangement.

• Promising opportunities for professional career development.

• Access to a comprehensive learning, training, and development through our extensive Global learning platform.

• Opportunity to apply for external professional training and courses, which can be co-funded by Conduent.

• Work within a global company that promotes an international, diverse, and inclusive environment.

• Coverage under private medical insurance.

• Complimentary access to the Bookster library.

• Meal tickets provided.

• Referral bonuses for recommending new hires.

• Full-time schedule from Monday to Friday (no night shifts).