Medical Information Specialist, German & English speaking

This is a fully remote position, open to applicants in Germany, +6 more countries.

📋 Description

• Manage and respond to drug information requests from healthcare professionals and patients.

• Communicate drug information both verbally and in written format.

• Detect adverse events and product complaints during interactions with customers.

• Collect information for initial adverse event and product complaint reports following standard operating procedures (SOPs).

• Meet the requirements of local regulatory authorities for post-marketing adverse event reporting.

• Determine the necessary information to be gathered and the required level of detail.

• Compose narratives for adverse events and product complaints, as well as tailored medical inquiry responses.

• Coordinate processes related to quality-related complaint responses in collaboration with Quality Assurance, Regulatory Affairs, and complainants.

• Analyze medical literature and create written materials for healthcare professionals.

• Assist in market and competitive product research, system development, sales training, and field liaison initiatives.

• Engage in medical writing tasks.

• Carry out assigned on-call duties.

• Enhance and maintain customer service and performance metrics for the Medical Communications Call Centre.

• Execute other assigned responsibilities.

⛳️ Requirements

• A degree in Pharmacy or an equivalent qualification.

• A solid clinical background.

• Exceptional verbal and written communication skills.

• Proficiency in English at a C1 level is required.

• Native proficiency in German is essential.

• Must be legally authorized to work in the European Union or the UK.

• Proficiency in Microsoft Word, Excel, and other Windows applications.

• Familiarity with Medical Information Management Systems, Safety Databases, or similar systems.

• Availability to work during European hours from 8am to 6pm CET, Monday to Friday.

• Willingness to travel up to 10% of the time.

• Preferred qualifications include Pharma D / M Pharma, MSc. in Pharmacy, or BSc. in Pharmacy.

• Preferred experience in call centers, medical information, the pharmaceutical industry, clinical roles, and medical writing.

🏝️ Benefits

• Option to work remotely from a home office or a European Hub Office.

• Compensation with a day off in lieu for working on bank holidays.

• Recognized as a Great Place to Work certified employer.

• Commitment to a workplace focused on Diversity, Equity & Inclusion.

• An Equal Opportunity Employer.