Medical Information Specialist, French & English Speaking

This is a fully remote position, open to applicants in United Kingdom, +6 more countries.

📋 Description

• Translate documents from English to the target language and vice versa.

• Provide translated responses via phone or written communication.

• Assess and address drug-information inquiries from both healthcare professionals and patients.

• Share drug information either verbally or through written correspondence.

• Identify adverse events and product complaints during customer interactions.

• Conduct intake for initial adverse-event and product-complaint reports in accordance with SOPs.

• Comply with local regulatory authority requirements for post-marketing adverse-event reporting.

• Draft narratives for adverse-event and product-complaint reports, as well as custom responses for medical inquiries.

• Manage quality-related complaint processes in collaboration with Quality Assurance, Regulatory Affairs, and complainants.

• Assess medical literature and create information tailored for healthcare professionals.

• Assist with market and competitive product research, system development, sales training, and field liaison projects.

• Engage in medical writing and fulfill assigned on-call duties.

• Enhance and maintain customer service and process metrics at the Medical Communications Call Centre.

⛳️ Requirements

• Degree in Life Sciences or healthcare, or an equivalent qualification.

• Solid clinical background.

• Exceptional verbal and written communication skills.

• Proficiency in English at C1 level is mandatory.

• Native or mother-tongue fluency in French is essential.

• Strong skills in translation.

• Availability to work during European hours, from 8am to 6pm CET, Monday to Friday.

• Must be legally authorized to work in the European Union or the UK.

• Willingness to travel up to 10% of the time.

• Preferred experience in call centers, Medical Information, the pharmaceutical industry, or clinical environments, including medical writing.

• Proficient in Microsoft Word, Excel, and other Windows applications.

• Previous experience with Medical Information Management Systems, Safety Databases, or similar tools is preferred.

• Capability to accurately evaluate adverse-event information requirements and the depth of data collection.

• Familiarity with safety terminology.

• Pharma D / M Pharma, BSc, or MSc in Pharmacy is preferred or considered.

🏝️ Benefits

• Option for home office or work at a European Hub Office.

• Day off in lieu when required to work on Bank Holidays.

• Certified as a Great Place to Work employer.

• Workplace focused on Diversity, Equity & Inclusion.

• Culture of professional development and talent enhancement.