Medical Information Specialist

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Address medical information requests from physicians, pharmacists, nurses, healthcare professionals, patients, and payers.

• Research, analyze, and assess medical literature to formulate responses.

• Compose narratives for adverse events and product complaints, as well as tailored medical inquiry replies.

• Manage requests via phone, email, CRM, chat, and various other platforms.

• Detect adverse events and product complaints during client interactions.

• Conduct intake and produce reports on adverse events and product complaints in accordance with protocols.

• Implement FDA regulations regarding postmarketing adverse event reporting and safety terminology.

• Collaborate with Quality Assurance, Regulatory Affairs, and complainants to oversee product quality complaint processes.

• Maintain knowledge of products, therapeutic areas, and specific client information.

• Create Medical Information materials, including FAQs, Scientific Response Documents, and Custom Response Documents.

• Staff scientific medical affairs booths.

• Fulfill designated on-call duties.

• Conduct research on market trends and competitive products.

• Assist in operational and process enhancements, field team training, and liaison activities.

• Sustain and enhance metrics for the Medical Communications Contact Center and customer service.

⛳️ Requirements

• An advanced healthcare degree is preferred, ideally a PharmD or higher.

• A strong clinical background is essential.

• Exceptional verbal and written communication abilities.

• A pharmacist license is preferred.

• Experience in a Contact Center and within the pharmaceutical industry is preferred.

• Proficiency in telephony systems, Medical Information databases, Microsoft Office, and video conferencing tools.

• Expertise in therapeutic areas.

• Capability to critically assess medical literature.

• Familiarity with Medical Information contact center systems and processes.

• Background in Drug Information or a specialized field, especially in Oncology, Hematology, Immunology, rare diseases, Neurology, Cardiology, or another specialty is preferred.

• Ability to work full-time with flexible scheduling.

• Willingness to travel up to 10%.

• Capacity to meet the physical and mental demands, including extended periods of sitting or standing and occasionally lifting or moving items up to 25 pounds.

🏝️ Benefits

• Availability for remote work.

• Competitive salaries along with comprehensive benefits.

• Reasonable accommodations for qualified individuals with disabilities.

• Flexible work schedules as necessitated by clients and management.

• A global, inclusive, and diverse workplace culture.