Medical Information Specialist

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Address medical information requests from healthcare professionals, consumers, and insurance providers.

• Investigate, analyze, and assess medical literature to formulate responses.

• Compose narratives for adverse events and product complaints as well as tailored medical inquiry replies.

• Manage inquiries via phone, email, CRM, chat, and various other channels.

• Recognize adverse events and product complaints during customer engagements.

• Conduct intake processes to generate compliant reports for adverse events and product complaints.

• Implement FDA regulations regarding postmarketing adverse event reporting along with related safety terminology.

• Evaluate information requirements and ascertain the necessary depth of intake.

• Coordinate product quality complaint procedures with Quality Assurance, Regulatory Affairs, and complainants.

• Maintain in-depth knowledge of products, therapeutic areas, and client specifics.

• Create Medical Information content, which includes FAQs, Scientific Response Documents, and Custom Response Documents.

• Staff scientific medical affairs booths.

• Engage in designated on-call responsibilities.

• Conduct market analysis and research on competitive products.

• Assist with operational and process enhancements, field team training, and field liaison activities.

• Improve and sustain contact center metrics and customer service standards.

• Collaborate effectively with medical writing and cross-functional teams.

⛳️ Requirements

• An advanced healthcare degree is preferred, ideally a PharmD or higher.

• A strong clinical background is essential.

• Outstanding verbal and written communication abilities are required.

• A pharmacist license is preferred.

• Experience in a contact center and the pharmaceutical industry is preferred.

• Proficiency with telephony systems, Medical Information databases, Microsoft Office, and video conferencing platforms.

• Expertise in therapeutic areas is necessary.

• Capability to critically assess medical literature.

• Familiarity with Medical Information contact center systems and processes.

• Prior experience in Drug Information or a specialized area is preferred, especially in Oncology, Hematology, Immunology, rare diseases, Neurology, Cardiology, or another specialty.

• Availability to work full-time with a flexible schedule.

• Willingness to travel up to 10% is required.

• Ability to meet the physical and mental demands of the position, including prolonged sitting or standing and occasionally lifting up to 25 pounds.

🏝️ Benefits

• Competitive salary and benefits package.

• Availability of remote work options.

• Reasonable accommodations for individuals with disabilities.

• Commitment to equal opportunity employment.