Medical Information Representative

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Independently address unsolicited medical information inquiries from healthcare professionals, including physicians, pharmacists, nurses, consumers, and payers.

• Conduct research and critically analyze medical literature to formulate responses to medical information inquiries.

• Identify and accurately document adverse events and product complaints.

• Execute intake and produce precise adverse event and product complaint reports in accordance with standard operating procedures.

• Evaluate the level and depth of information required for inquiries.

• Manage requests via phone, email, CRM, chat, and various other platforms.

• Coordinate the processes for responding to product quality-related complaints in collaboration with Quality Assurance, Regulatory Affairs, and complainants.

• Keep abreast of product information, therapeutic areas, and client requirements.

• Ensure precise documentation, high quality, and exceptional customer service.

• Staff scientific medical affairs booths.

• Fulfill assigned on-call duties.

• Contribute to process enhancements impacting Medical Information Contact Center metrics.

• Maintain and improve customer service for Medical Information Contact Center activities.

• Exhibit a commitment to diversity, equity, and inclusion.

⛳️ Requirements

• An Associate, Bachelor’s, or Master’s degree in Nursing or a related healthcare discipline from an accredited institution.

• A strong clinical and healthcare background.

• Capability to interpret and convey medical information clearly and accurately.

• Exceptional verbal and written communication skills.

• Ability to work autonomously as well as part of a team.

• Availability to work full time (40+ hours per week).

• Flexibility in work scheduling as necessitated by clients and management.

• Willingness to travel up to 10%.

• Understanding of FDA’s post-marketing adverse event reporting regulations and safety terminology.

• Proficiency in critically evaluating medical literature.

• Technological proficiency in telephony, Medical Information databases, Microsoft Office, and video conferencing platforms.

• Therapeutic expertise.

• Preferred: an advanced healthcare degree or higher in a healthcare-related field or equivalent.

• Preferred: Registered Nurse (RN) or equivalent licensure.

• Preferred: a minimum of 2 years of experience in the medical and healthcare sectors, pharmaceutical industry, or equivalent.

• Direct clinical or patient-facing healthcare experience is strongly preferred.

• Experience in a Contact Center is preferred.

• Experience in Drug Information or specialized areas such as Oncology, Hematology, Immunology, rare diseases, Neurology, or Cardiology is valued.

🏝️ Benefits

• Competitive salaries and benefits.

• Reasonable accommodations for employees and qualified applicants with disabilities.

• Equal opportunity employment.