Medical Information Associate

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver approved responses to medical inquiries from healthcare professionals, patients, and pharmaceutical clients, including handling calls.

• Precisely identify, record, and report adverse events, side effects, pregnancy and other special situation occurrences, as well as product quality complaints within stipulated timeframes.

• Monitor and thoroughly document medical information inquiries in the Medical Information database.

• Engage in out-of-hours medical information services for clients requiring 24/7 inquiry management.

• Provide management with consistent updates on project progress and inquiry metrics.

• Assist in preparing the department for regulatory inspections related to the pharmacovigilance system.

• Actively take part in pharmacovigilance inspections or audits.

⛳️ Requirements

• Background in life sciences or biomedical fields.

• Degree in healthcare-related disciplines such as chemistry, biology, biotechnology, pharmacy, or nursing.

• Preferably have experience in customer service or call center environments.

• Comfortable handling inquiries via telephone.

• Willingness to perform out-of-hours services if necessary.

• Skills in time and issue management, delegation, organization, and multitasking.

• Strong attention to detail.

• Excellent interpersonal and communication skills.

• Proficient in English, both spoken and written.

🏝️ Benefits

• Opportunities for training and career development within the organization.

• Strong focus on personal and professional advancement.

• Friendly and supportive workplace atmosphere.

• Chance to collaborate with colleagues from around the globe.

• Commitment to equal opportunities in the workplace.

• Human-centric work environment.

• English is the primary language used in the company.