Medical Director – Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate closely with the CEO and the full-time leadership team at Rocket Doctor to establish and expand an outstanding clinical network throughout Canada.

• Provide support for active practices in Ontario, Alberta, British Columbia, and oversee the expansion into Atlantic Canada.

• Offer leadership and oversight for Rocket Doctor’s clinical operations across the country.

• Ensure adherence to federal and provincial telehealth regulations, licensing requirements, and clinical standards.

• Spearhead the development and implementation of clinical protocols, workflows, and quality assurance initiatives.

• Represent Rocket Doctor in discussions regarding clinical partnerships with healthcare institutions, payors, and regulatory authorities.

• Build, manage, and mentor a national team of Canadian MD Leads.

• Assist Canadian MD Leads by setting aligned goals, clarifying expectations, and providing necessary resources.

• Act as the primary contact for clinical escalations and high-risk case assessments, collaborating with PAs and patient care coordinators.

• Work together with product and operations teams to enhance the virtual care platform, electronic medical records (EMR), and physician experience.

• Track outcomes, patient satisfaction, and performance metrics to foster continuous improvement.

• Provide guidance on the scope of practice, clinical appropriateness, and documentation standards for virtual and hybrid in-person care.

• Stay updated on telemedicine, digital health, and trends in Canadian healthcare policy.

• Identify opportunities for innovation and process enhancements to improve care quality and accessibility.

• Proactively manage the journey of MDs.

• Engage with product leaders, physician leadership, and development teams on initiatives aimed at process improvement.

• Maintain professional and respectful relationships with Rocket Doctor staff and patients.

⛳️ Requirements

• A minimum of 5 years of experience as a practicing physician in Canada.

• Board certified or fully licensed in any medical discipline.

• Actively licensed and currently practicing medicine in Canada.

• 2-3 years of experience in a leadership role within a clinical practice.

• Ideally, possess 2-3 years of experience working with a healthcare technology firm.

• Uphold the standards of professionalism set by your province’s licensing authority.

• Notify Rocket Doctor of any formal outstanding professionalism complaints.

• A strong passion for enhancing access to care for patients in Canada.

• Ability to troubleshoot and strategize around emerging regulatory challenges and obstacles.

• Maintain a comprehensive understanding of EMRs, Rocket Doctor’s technology platform, privacy requirements, and other regulatory policies.

• Possess business and technological savvy.

• Capability to work remotely, seek out new challenges, and be self-motivated in developing a rapidly growing start-up.

🏝️ Benefits

• A combination of cash and company equity (shares & options) in line with the current Rocket Doctor policy.

• Potential for occasional travel opportunities.

• Partnership with Toronto Metropolitan University School of Medicine may provide physicians the chance to secure faculty positions and mentor learners.