Medical Contact Center Associate I

This is a fully remote position, open to applicants in United States.

📋 Description

• Address medical information inquiries, product quality complaints, and general questions through various communication channels such as telephone, email, fax, and more.

• Document, report, and track adverse drug reactions within specified regulatory and internal WI/SOP deadlines.

• Implement drug safety data management procedures, including call intake, documentation of call dialogues, peer reviews, and follow-up on cases.

• Monitor information and metrics.

• Conduct ongoing quality control of established process steps.

• Assist in training and reconciling data from diverse sources.

• Take responsibility for the integrity of processed data.

• Carry out additional assigned responsibilities.

• Occasionally travel to site locations, both domestically and internationally.

⛳️ Requirements

• Bachelor's or Master's degree in Pharmacy, Life Sciences, Medical Science, or a related field, along with 1 to 2 years of safety-related experience.

• BS/BA degree plus 1 to 2 years of experience in safety.

• MA/MS/PharmD degree with 1 to 2 years of safety experience.

• Associate degree accompanied by 3-4 years of relevant experience or 2 years of safety experience.

• Non-degree holders with 4-5 years of relevant experience or 2 years of safety experience are also eligible.

• Relevant and equivalent experience may be accepted in lieu of formal educational qualifications.

• Excellent written and verbal communication abilities.

• Capacity to manage both inbound and outbound calls effectively.

• Proficiency in analyzing and synthesizing medical information.

• Familiarity with regulatory requirements, pharmacovigilance practices, and ICH GCP guidelines.

• Technical skills in Microsoft Office suite applications.

• Strong attention to detail and a high level of accuracy.

• Ability to work autonomously with moderate supervision while also being a proactive team player.

• Must have legal authorization to work in the US without the need for employer-sponsored work permits; this position is not eligible for sponsorship.

• Availability during the hours of 8 a.m. to 8 p.m.

• Consistent and regular attendance is required.

• Capability to utilize various computer software and meet the outlined physical requirements.

• Preferred educational backgrounds include Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry.

• Experience in call center processes is preferred.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(K) plan.

• Paid time off (PTO) or Flexible time off (FTO).

• Comprehensive benefits for eligible regular full-time or part-time employees working 20 or more hours per week.