Medical Call Center Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to a large volume of incoming patient calls in a remote call center setting.

• Actively listen and show empathy while addressing patient inquiries, concerns, and billing issues.

• Assess caller needs and identify the appropriate resolution path based on client-specific guidelines, workflows, and service standards.

• Collect information, resolve issues when feasible, and perform necessary follow-up actions.

• Send emails, gather additional information, and return calls to ensure complete resolution.

• Investigate issues by reviewing account information, contacting third parties, or acquiring additional documentation.

• Make outbound calls, send emails, or fax requested information as needed.

• Maintain thorough and accurate records of calls and actions in the patient account system.

• Safeguard patient confidentiality in compliance with HIPAA regulations and standards.

• Achieve or surpass established daily targets.

• Effectively manage workload in a fast-paced, high-volume environment.

• Foster a positive team culture and commitment to continuous improvement.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or Equivalent is required.

• Bilingual (English/Spanish) is preferred.

• Proficient in computer skills, including MS Outlook, Word, and Excel.

• Knowledge of insurance billing is advantageous; comprehensive training will be provided.

• Ability to type at least 40 WPM with accuracy.

• Capability to remain composed under pressure and in high-volume or challenging situations.

• Competence in managing a heavy workload efficiently while adhering to tight deadlines.

• Ability to conduct sensitive conversations professionally and maintain a positive company image during phone interactions.

• Strong problem-solving capabilities.

• Clear and professional communication skills.

• Exceptional attention to detail and accuracy in documentation and call handling.

• Proficient in multitasking, organizing, and prioritizing tasks.

• Reliable, punctual, and dependable.

• Ability to independently oversee all aspects of the role, including achieving required goals and adhering to business practices, in a remote setting.

• Must comply with HIPAA regulations and Digitech compliance standards.

🏝️ Benefits

• Competitive salary, based on experience.

• Comprehensive benefits package.

• 401(k) Plan.

• Fully remote work arrangement.