Medical Assistance Coordinator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver real-time assistance and support to travelers.

• Recognize issues and provide solutions throughout the travel experience, including before, during, and after the trip.

• Serve as the primary first responder for customer emergencies.

• Engage in the development and enhancement of assistance protocols.

• Oversee emergency travel and medical assistance cases.

• Facilitate medical contacts and referrals.

• Organize evacuation and transportation services.

• Adhere to established protocols during each case management.

• Collaborate with medical advisors, underwriters, and claims teams to achieve the best outcomes for travelers based on policy coverage and patient requirements.

• Accurately document actions, strategies, and subsequent steps for uninterrupted case progression.

• Improve and expand the provider database.

• Participate in process enhancement initiatives, client onboarding, and service implementation.

• Foster relationships that support the company's mission of humanity-focused travel insurance.

⛳️ Requirements

• Demonstrated experience in a role as a travel or medical assistance coordinator.

• Knowledge of travel or insurance sectors.

• Strong familiarity with industry terminology and practices related to travel or insurance.

• A genuine passion for helping others.

• Capacity to work flexible hours to support services around the clock, seven days a week.

• Ability to thrive in a remote-first work environment.

• A collaborative mindset and comfort with adaptability, job variety, innovation, and technology.

🏝️ Benefits

• Remote-first company providing flexibility to work in your preferred environment.

• Opportunity for a work-from-home arrangement.

• Competitive benefits that promote well-being and work-life balance.

• Opportunities for growth and innovation.

• Space to develop existing skills and acquire new ones.

• People-first culture emphasizing collaboration, respect, and trust.

• Meaningful work that directly assists travelers during critical moments.