Medical Administrative Assistant – AdvancedMD

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide administrative and patient support for a rapidly expanding healthcare organization.

• Oversee patient scheduling and facilitate communication coordination.

• Ensure accurate record maintenance and offer administrative assistance to clinicians and the leadership team.

• Address patient inquiries via phone, email, and text in a professional manner.

• Assist in the distribution of newsletters and other communications for patients.

• Maintain precise patient records within the practice management system.

• Support various clinic locations by organizing administrative workflows.

• Assist with general operational and administrative duties to enhance office efficiency.

⛳️ Requirements

• Prior experience in a healthcare administrative, medical office, or medical virtual assistant position.

• Strong background in appointment scheduling, calendar management, and administrative support.

• Experience in managing patient inquiries and facilitating patient communications.

• Proven ability to maintain accurate patient records and documentation.

• Experience supporting busy healthcare providers in a dynamic environment.

• Excellent verbal and written communication skills in English.

• Comfortable engaging professionally with patients, clinicians, vendors, and internal staff.

• Confident in managing a high volume of phone calls, emails, and administrative requests.

• Strong interpersonal and customer service abilities.

• Highly organized with outstanding attention to detail.

• Proficient in document preparation and organizational tasks.

• Capable of prioritizing multiple responsibilities while adhering to deadlines.

• Proactive, reliable, and able to work independently with minimal oversight.

• Quick learner able to adjust to new systems and shifting priorities.

• Experience with AdvancedMD, Microsoft Office Suite, and Google Workspace is preferred.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license available upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you effectively manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Gain access to our proprietary training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and improve long-term client retention.

• Client-Approved U.S. Holidays: Contractors can take U.S. holidays off in accordance with the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client, with paid time off being optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.