Medicaid Call Center Associate

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Deliver exceptional customer service in the KanCare Contact Center as part of the KanCare Clearinghouse Program.

• Collect comprehensive documentation and input data into various systems.

• Address inquiries regarding the eligibility process and offer general program information for Family Medical and E&D/LTC Programs.

• Respond to calls in a courteous, accurate, and concise manner.

• Assess information obtained through phone interactions and pose relevant follow-up questions.

• Request additional information and assess the potential implications of the information received.

• Utilize telephones, email, and web browsers effectively.

• Stay informed about current regulations, policies, and guidelines.

• Complete all necessary training as assigned.

• Carry out additional duties as required.

⛳️ Requirements

• Must be a resident of Kansas.

• High School diploma or its equivalent (GED); post-secondary education is preferred.

• At least six (6) months of experience in customer service is required.

• A minimum of six (6) months of experience in Family Medical Medicaid eligibility is preferred.

• Familiarity with Medicaid and managed care programs is preferred.

• Bilingual in Spanish and English, with proficiency in speaking and reading both languages is preferred.

• Strong computer skills, capable of navigating complex software systems.

• Proficient in MS Office, Outlook, and internet usage.

• Possess active listening skills.

• Ability to adapt and respond to various personality types.

• Capable of multi-tasking, prioritizing, and managing time effectively.

• Strong verbal and written communication skills, including basic grammar, spelling, and punctuation.

• Excellent data entry skills with the ability to type 30 words per minute accurately.

• Willingness to collaborate as part of a team.

• Ability to uphold the integrity and confidentiality of records and communications.

• Internet speed requirement: 10 Mbps upload and 50 Mbps download.

• Must have a dedicated workspace that is free from interruptions.

• A resume is required when applying.

• Must have the camera on during remote video training sessions.

• No time off will be permitted during the training period.

🏝️ Benefits

• Health benefits (medical, dental, vision) are available from the first day of employment.

• Paid time off accrues after 180 days (approximately 6 months) of employment.

• Equipment will be provided.