Medicaid Call Center Associate

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Deliver exceptional customer service within the KanCare Contact Center as part of the KanCare Clearinghouse Program.

• Collect comprehensive documentation and input data into various systems.

• Assist with KDHE’s programs, systems, policies, and procedures.

• Address inquiries regarding the eligibility process and provide general information about Family Medical and E&D/LTC Programs.

• Respond to calls in a courteous, accurate, and concise manner.

• Emphasize the accuracy and quality of the information provided.

• Assess information received by phone, ask follow-up questions, seek additional details, and evaluate potential impacts.

• Utilize telephones, e-mail, and web browsers effectively.

• Stay informed of current regulations, policies, and guidelines.

• Complete required training as necessary.

⛳️ Requirements

• Must be a resident of Kansas.

• High School diploma or GED equivalent is required; post-secondary education is preferred.

• At least six (6) months of experience in customer service.

• A minimum of six (6) months of experience in Family Medical Medicaid eligibility is preferred.

• Familiarity with Medicaid and managed care programs is preferred.

• Bilingual in Spanish/English, with fluency in speaking and reading both languages is preferred.

• Strong computer proficiency with the ability to navigate complex software systems.

• Experience using MS Office, Outlook, and the Internet.

• Active listening skills.

• Ability to adapt and respond to various personality types.

• Capacity to multi-task, prioritize, and manage time effectively.

• Strong interpersonal and communication skills, both verbal and written, including basic grammar, spelling, and punctuation.

• Excellent data entry skills with the ability to accurately type 30 words per minute.

• Willingness to collaborate as part of a team.

• Ability to maintain the integrity and confidentiality of records and communications.

• Internet speed of 10 Mbps upload and 50 Mbps download is required.

• A resume must be submitted with the application.

• A dedicated workspace free from interruptions is necessary.

• Must have the camera turned on during remote training sessions.

• Ability to work an assigned 8-hour shift during operational hours from 8:00 am to 7:00 pm CST.

• No time off is permitted during the training period.

🏝️ Benefits

• Health benefits (medical, dental, vision) become available on the first day of employment.

• Paid time off accrues after 180 days (approximately 6 months) of employment.

• Equipment will be provided for your use.

• Remote work arrangement is available.

• Approximately 7 weeks of remote training conducted via video.