Matchmaker, Account Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage the entire client lifecycle from onboarding through to match outcomes and renewals.

• Maintain proactive communication with clients through messaging platforms, ensuring responses are made within 24 hours.

• Prepare clients for onboarding by confirming that profiles are complete and expectations are clearly defined.

• Send out regular check-ins, reminders, and feedback surveys to keep clients engaged.

• Monitor client data, preferences, and progress across all active accounts.

• Conduct thorough research using AI tools to discover potential matches.

• Create curated shortlists of high-quality matches based on compatibility and preferences.

• Initiate outreach and evaluate match interest and availability.

• Continuously enhance matchmaking criteria based on client feedback.

• Deliver matches punctually according to client plans.

• Identify workflow inefficiencies and suggest scalable solutions.

• Utilize AI tools to implement automations that streamline operations.

• Develop templates for recurring communications while ensuring they remain personalized.

• Anticipate scaling challenges and proactively suggest process improvements.

• Document workflows and enhancements for team-wide implementation.

• Monitor renewal timelines and initiate discussions proactively.

• Recommend appropriate service packages tailored to client needs.

• Identify upselling opportunities through client interactions.

• Collaborate with leadership as needed to finalize renewals.

• Maintain and enhance internal SOPs to ensure consistency and quality.

• Map and optimize the customer journey.

• Build and update reporting dashboards that track key metrics.

• Highlight recurring client insights to guide product and service improvements.

⛳️ Requirements

• A minimum of 2 years of experience in customer service, account management, or client-facing roles.

• Strong proficiency in AI tools (e.g., Claude) for research, analysis, and workflow automation.

• Proven capability to independently improve processes and workflows.

• Experience in a fast-paced startup or early-stage environment is preferred.

• High emotional intelligence with the ability to establish trust with clients.

• Excellent written communication skills in English.

• Strong organizational abilities, capable of managing 40–80 accounts simultaneously.

• Quick adaptability in dynamic and evolving environments.

• Experience in sales, renewals, or upselling is preferred.

• Background in research-intensive roles is preferred.

• Exposure to matchmaking, dating, or relationship-based services is preferred.

• A creative background or strong creative thinking skills is preferred.

• Experience working with global or remote teams is preferred.

🏝️ Benefits

• Competitive Salary: Based on experience and skills.

• Remote Work: Fully remote—work from anywhere.

• Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency.

• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting.

• Generous PTO: In accordance with company policy.

• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees.

• Direct Mentorship: Guidance from international industry experts.

• Learning & Development: Ongoing access to resources for professional growth.

• Global Networking: Connect with professionals worldwide.