Master Technician

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Act as a technical product specialist providing support to dealers, customers, and internal teams throughout the entire product lifecycle.

• Identify and resolve complex technical issues through phone, email, and other communication technologies.

• Perform product research utilizing internal data, including warranty records, documented customer service interactions, and feedback from field teams.

• Evaluate and process warranty claims submitted by the dealer network.

• Serve as a subject matter expert to assist customer support representatives and other team members.

• Engage in or lead special projects focused on new product development, service evaluations, and product research.

⛳️ Requirements

• An Associate degree (A.A.) or equivalent from a two-year college or technical school.

• At least 4 years of relevant experience and/or training in the Outdoor Power Equipment Industry or a comparable sector.

• Required experience and/or training in a customer service environment.

• Desired experience with providing service over the phone.

• Proficient in documenting and organizing interactions, meeting notes, issues, and more using software such as Microsoft Office and Dynamics 365.

• Proven proficiency in Microsoft Office applications, particularly Excel and PowerPoint.

• Willingness and ability to obtain Ariens Academy and other technical training certifications.

• Candidates must be authorized to work in the U.S. without the need for sponsorship, either now or in the future.

🏝️ Benefits

• Medical, Dental, and Vision Insurance starting on the first day of employment.

• Dependent Care Flexible Spending Account (FSA) plan.

• 401(k) matching and profit-sharing plans.

• Life Insurance coverage.

• Health Savings Accounts (HSA).

• Short-Term Disability benefits.

• Parental Leave policy.

• Onsite Marketplace Care Partners available at all locations.

• Paid holidays throughout the year.

• Employee Assistance Program for support.

• Tuition Reimbursement and Apprenticeship Programs.

• Reimbursement for safety shoes and safety prescription glasses.

• Employee Product Purchase Program.

• 50% discount on daycare at Brillion Early Learning Center.

• 10% tuition discount at KinderCare Learning Centers nationwide, excluding Brillion Early Learning Center.

• Onsite health clinic with Bellin Health located at the Brillion Campus.

• Nearsite & Urgent Care Clinic options available at the Brillion Campus.