Marketplace Navigator, Benefits Expert

This is a fully remote position, open to applicants in United States.

📋 Description

• Educate individuals and families about the coverage options available on Healthcare.gov, including the benefits and limitations of different plans.

• Assist clients in navigating the Healthcare.gov platform by explaining the application process and eligibility criteria.

• Support clients in applying for subsidies and other financial assistance programs designed to reduce their insurance costs.

• Conduct outreach initiatives to raise awareness of Healthcare.gov and promote enrollment, particularly within underserved communities.

• Keep precise records of all client interactions while ensuring compliance with privacy and data security protocols.

• Remain informed about Healthcare.gov policies, changes in enrollment periods, and updates to the program.

• Engage in community events and information sessions to inform the public about Healthcare.gov and available health insurance options.

• Collaborate with healthcare providers, social service agencies, and other community partners to facilitate enrollment.

⛳️ Requirements

• At least 10 years of direct experience as a Healthcare.gov Navigator or in a similar role, with a comprehensive understanding of the Affordable Care Act (ACA) and the Health Insurance Marketplace.

• A minimum of 3 years of experience in customer service, healthcare navigation, benefits administration, or case management.

• Certification as a Healthcare.gov Navigator (if mandated by state or federal regulations).

• Extensive knowledge of the enrollment process, subsidy calculations, and the healthcare options offered on Healthcare.gov.

• Strong analytical and documentation skills, with a keen attention to detail.

• Excellent writing, communication, and stakeholder engagement abilities.

• Experience working in a dynamic, service-oriented environment.

• Capability to perform prolonged sitting and computer work.

• Ability to manage confidential and sensitive medical information appropriately.

• Proficiency in Customer Relationship Management systems (e.g., Salesforce and Tableau), workforce management tools, Google Workplace, Slack, and basic use of Microsoft Office Suite.

🏝️ Benefits

• Flexible remote work environment

• Paid Time Off (PTO) plus all federal holidays off

• Comprehensive benefits package including health, dental, vision insurance, group term life, short-term disability, long-term disability, and voluntary life plans.

• Various supplemental plans to support employees.

• Paid maternity, paternity, and adoption leave benefits.

• Cancer Experts Now - supplemental plan

• 401(k) retirement plan with matching contributions.

• Supportive and collaborative work environment.

• Opportunity to be part of a rapidly growing company committed to making a difference in the lives of families.