This is a fully remote position, open to applicants in Brazil.

📋 Description

• Comprehensive management of Reclame Aqui:

• Daily oversight of the platform

• Standardization and formulation of responses

• Prevention of recurring complaints

• Strategy to recover, uphold, and enhance the rating (target ≥ 8 – Excellent)

• Generation of reports and tracking of key indicators

• NPS / Customer Experience initiative:

• Examination of the customer journey across various sectors of the company

• Identification of friction points and areas for improvement

• Proposal of action plans in collaboration with relevant departments

• Support for Corporate/Institutional Marketing:

• Assistance with brand initiatives (e.g., Jabuti, events, institutional projects)

⛳️ Requirements

• Bachelor’s degree in Marketing, Communications, Advertising, Business Administration, or related fields

• A minimum of 4 to 5 years of experience in:

• Customer Experience (CX)

• Customer Service / Brand Reputation

• Reclame Aqui

• Customer Support

🏝️ Benefits

• Home office allowance of R$200.00/month

• Meal and food card worth R$27.52 per working day

• Birthday day off

• Corporate mobile phone

• Food basket worth R$174.27

• Pharmacy partnership via Flash card

• Educational partnership

• 60% discount on book purchases at Dialética's store

• One book publication per year after the probationary period