Market Supervisor

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee and optimize operations with technicians in the designated area.

• Ensure high-quality maintenance and repair of equipment for The Home Depot stores, MDOs, FMOs, and external clients.

• Implement critical components of the business strategy while ensuring operational efficiency, staffing, training, talent development, and safety protocols.

• Provide technical training and assist technicians in diagnosing repairs.

• Advocate for safety, compliance, accountability, and effective communication.

• Collaborate with support teams to maintain operator certifications and licenses.

• Occasionally respond to onsite requests to repair or assist with equipment issues.

• Foster associate development through weekly feedback, strategic plans, technical support, coaching, performance evaluations, and development resources.

• Assign and delegate tasks to direct reports.

• Collaborate with the RESM, HR, and recruiters on staffing, recruiting, onboarding, assimilation, and training initiatives.

• Encourage associate engagement and promote open communication.

• Interact with in-store leadership and act as the primary point of contact for the area.

• Conduct ride-alongs and store inspections to assess work quality and encourage improvement.

• Manage operational metrics such as Resolution Time, Resolution SLA, Response Time, First Time Call Closure, IVR On-Site Compliance, and inventory control.

• Monitor technician performance and oversee work order execution.

• Approve associate expenses in consultation with the RESM.

• Manage parts inventory and prioritize work orders based on SLAs, repair complexity, and resource allocation.

• Provide technical expertise and conduct technical training sessions.

• Validate preventive maintenance and repair processes against established performance standards.

• Execute the playbook and fulfill related responsibilities as necessary.

• Report directly to the Regional Equipment Services Manager and supervise 5–12 geographically distributed direct reports.

⛳️ Requirements

• Must be at least eighteen years old.

• Must be authorized to work in the United States.

• High school diploma and/or GED required.

• Valid driver's license in the state of residence.

• Clean driving record and capability to drive.

• Leadership experience preferred; prior experience with direct reports is not mandatory.

• Strong verbal and written communication skills.

• Willingness to travel overnight up to 50% of the time.

• Minimum of 3 years of experience in repairing equipment and performing preventive maintenance on industrial and commercial machinery.

• Proficient in reading and interpreting mechanical, hydraulic, pneumatic, or electrical schematics.

• Ability to troubleshoot repairs in person and via technology (phone, video conferencing, etc.) with technicians.

• Available to take calls from associates on weekends and respond to emergency or operational messages during that time.

• Capable of lifting or handling materials or equipment weighing up to 80 lbs occasionally.

• Familiarity with Microsoft Office Suite.

• Ability to collaborate and work efficiently with cross-functional teams.

• Skill in conveying complex technical concepts in clear, understandable terms to diverse audiences.

• Proficient in negotiating, managing complaints, resolving disputes, and addressing grievances with internal and external clients.

• Experience as a traveling technician is a plus.

🏝️ Benefits

• Full-time employment opportunity.

• Overnight travel typically ranges from 20% to 50% of the time.