Market Development Specialist, Robotics & Navigation

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Deliver clinical services, technical assistance, training, and implementation of the Valence™ Robotic Navigation System along with other ATEC enabling intraoperative technologies in spine surgeries.

• Conduct demonstrations, installations, and provide ongoing support for new customers as well as case support for degenerative and deformity spinal procedures.

• Collaborate with Sales Agents, Surgeons, Operating Room Personnel, and Biomedical Departments to facilitate robotic navigation and other technologies.

• Execute on-site training to credential surgeons on system features, functionalities, and best practices.

• Educate and mentor local support teams.

• Set up and calibrate equipment as required.

• Assist surgical teams during procedures with setup, workflow, and equipment utilization.

• Diagnose technical issues during surgeries and deliver real-time solutions.

• Provide continuous remote support and consultation to local teams.

• Collaborate with Sales Operations, Customer Service, and Set Administration to enhance customer satisfaction and manage assets.

• Build and maintain relationships with surgeons, hospital administrators, and support teams.

• Gather spinal technology market development data.

• Align with Marketing and Sales Leadership to meet strategic goals.

• Stay updated on procedures, implant systems, instruments, and products through educational programs.

• Follow established troubleshooting and support procedures.

• Engage in field-based training for employees, Sales Agent representatives, and Surgeons.

• Collect and share customer feedback.

• Submit complaint reports in accordance with quality system requirements.

• Maintain subject matter expertise in assigned markets and company offerings.

• Complete activity logs, travel reports, expense reports, and other administrative tasks.

• Participate in company and industry-related events.

• Keep current certifications and vendor hospital credentialing.

• Engage in programs aimed at building relationships with surgeons and sales teams.

• Carry out other assigned responsibilities.

⛳️ Requirements

• Relevant knowledge and experience in spinal intraoperative robotics and navigation technologies.

• Relevant knowledge and experience with spinal implant procedures, instruments, and products.

• Exceptional oral and written communication abilities.

• Experience and understanding of clinical/surgical environments and workflows.

• Proficient in Microsoft Word, Excel, PowerPoint, Power BI, Windows, and internet applications.

• Strong relationship-building skills, a solid work ethic, and meticulous attention to detail.

• Capability to manage multiple tasks in a fast-paced, team-oriented environment.

• Proven success as a vital member of a cross-functional team.

• Ability to quickly grasp medical and technical information.

• Capacity to work independently and achieve results as both an individual and team contributor.

• Willingness to travel up to 80 percent of the time.

• Bachelor’s degree in a clinical/science concentration or in business, marketing, or a related field; or an equivalent combination of education and experience.

• Over 3 years of successful sales and/or account management experience in spine or orthopedics; experience in sales, market development, navigation/robotics, and operating room highly preferred.

• Must be eligible for and maintain credentials at all required hospitals, including any applicable physical or vaccination requirements.

• Must be authorized to work in the United States without current or future employer sponsorship.

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Family Leave (Maternity, Paternity)

• Short Term & Long Term Disability

• Stock Option Plan