Manager/Director, Revenue Operations

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead and manage the Revenue Operations function, which encompasses processes, systems, reporting, and operating rhythms across the commercial organization.

• Act as the main owner and administrator of HubSpot, ensuring data accuracy, pipeline cleanliness, adherence to processes, and optimization of the CRM.

• Oversee pipeline management and forecast generation - Collaborate with executive leadership to create board-ready presentations, commercial business reviews, executive dashboards, and strategic presentations that effectively communicate pipeline performance, forecasting, and growth strategies.

• Develop, maintain, and continuously enhance pipeline mechanics and governance, including standards for opportunity management, stage definitions, qualification criteria, and forecasting processes that ensure consistent commercial execution and forecast precision.

• Create and manage scalable deal desk procedures, including pricing approvals, commercial validations, contract workflows, and cross-functional coordination to support intricate enterprise opportunities and expedite deal velocity.

• Design and maintain standardized reporting systems, dashboards, and KPIs that provide a reliable, single source of truth across the organization.

• Collaborate with leaders in Sales, Marketing, Finance, and Operations to refine commercial processes and enhance efficiency throughout the customer lifecycle.

• Establish and facilitate recurring commercial operating cycles, including pipeline assessments, forecast evaluations, and deal reviews.

• Identify process inefficiencies, gaps, and manual efforts, then implement scalable solutions and automation to boost productivity.

• Formulate a long-term RevOps roadmap that anticipates future growth and empowers the organization to scale effectively.

⛳️ Requirements

• 8+ years of progressive experience in Revenue Operations, Sales Operations, or Commercial Operations, including experience in building or scaling revenue operations functions within a healthcare tech startup environment.

• Proven expertise in CRM administration and optimization, ideally within HubSpot.

• Demonstrated success in developing forecasting processes, pipeline management frameworks, and executive reporting, including providing accurate revenue forecasts to executive leadership and boards.

• In-depth knowledge of commercial operating models, sales processes, and revenue lifecycle management.

• Experience in building scalable reporting infrastructure, executive dashboards, board reporting, and commercial performance analytics using CRM, BI, and visualization tools.

• Outstanding cross-functional collaboration abilities with a strong executive presence and communication skills, capable of presenting recommendations and insights to senior leadership.

• Highly organized, detail-oriented, and capable of working in a fast-paced, ambiguous environment.

🏝️ Benefits

• Comprehensive medical plans - choose from three options, including one with 100% of premiums covered for you and your dependents.

• Vision & Dental coverage.

• Hybrid Time Off Policy (Flexible Time Off (FTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees).

• Sick days provided in accordance with state law.

• 12 weeks of paid parental leave.

• 12 Fixed Holidays (company closed).

• 5 Covera Days.

• 401(k) Retirement Plan.

• Annual Professional Development Stipend to invest in courses, books, or any other professional development-related activity.

• Annual Wellness stipend for fitness, mental health, or other wellness expenses.