Manager, US Institutional Relations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee CIEE’s existing collaborations with study abroad personnel, faculty, and other administrators at partner institutions to enhance enrollments and overall revenue.

• Collaborate with institutional partners to boost student enrollment in study abroad programs.

• Establish and nurture new connections with Study Abroad Office staff, faculty, and other administrators within your portfolio.

• Work together with study abroad partners to elevate CIEE’s brand visibility and strengthen relationships with all institutional influencers and stakeholders beyond the study abroad office.

• Partner with institutions to increase and diversify participation in study abroad.

• Serve as the main CIEE representative for all institutions in your portfolio, engaging through regular phone, email, and face-to-face interactions.

• Organize and facilitate student-oriented activities, faculty meetings, staff training sessions, and other outreach initiatives as assigned.

• Represent CIEE at study abroad fairs, pre-departure orientations, and other institutional engagements across the portfolio.

• Collaborate with the Assistant Director of Institutional Relations to strategize and execute an annual plan to meet objectives.

• Work with various internal departments to leverage their expertise for customer support and sales discussions with key institutions.

• Represent CIEE at national and regional professional gatherings, including NAFSA, Forum, and CIEE’s annual conferences.

• Maintain comprehensive records of all interactions with institutions within the designated portfolio and manage institutional profiles in the CRM system (SalesForce).

• Achieve proficiency in data visualization software to drive evidence-based partner support, strategy, and decision-making.

• Contribute to marketing strategies for assigned institutions and conduct market research as needed.

• Appropriately manage personal travel budget.

• Be prepared for uneven hours that may extend beyond the typical 9-5 schedule.

• Extensive seasonal travel may be necessary, potentially 2-4 days per week during two separate 2-3 month periods aligned with the Fall and Spring college semesters.

• Approximately 95% of travel is domestic, with 5% being international.

• Achieve individual and team targets for enrollments and approved programs.

• Additional goals will be assigned, both seasonal and annual, which will be regularly evaluated and adjusted. Other duties as assigned.

⛳️ Requirements

• Bachelor’s degree or international equivalent.

• High energy, positive attitude, proactive approach, team-oriented, and capable problem-solver.

• At least 5 years of practical experience in consultative sales of intangible products or services.

• Preferred experience includes sales to or within higher education institutions, personal study abroad or international experiences, and a background in international education.

• Proven consultative sales skills with a track record of meeting targets.

• Strong customer service skills with the ability to resolve issues fairly, promptly, and cost-effectively while maintaining relationships.

• Excellent communication skills, including superior written, verbal, public speaking, and phone abilities.

• Strong organizational and administrative capabilities, ensuring effective coordination of various activities.

• Familiarity with U.S. academic institutions and their culture is essential.

• Ability to thrive in a complex institutional environment, exhibiting high tolerance for ambiguity, flexibility, and responsiveness to changing circumstances.

• Proficiency in daily computer use, including the Microsoft Office Suite, with a willingness to adopt technology for improved performance.

• Experience with MS Excel is required.

• Must be willing and able to travel up to 40% of the time.

• Demonstrated interest in higher education is preferred.

• A valid U.S. driver’s license is required.

🏝️ Benefits

• Paid time off and parental leave.

• Gym reimbursement program.

• Employee assistance program.

• Short-term and long-term disability coverage.

• 6 floating Fridays (based on eligibility rules).

• Discounts on CIEE Study Abroad programs.

• 403(b) retirement plan with employer contributions.

• Comprehensive insurance coverage (life, travel, medical, dental, and vision).

• Flexible spending accounts/health savings accounts (medical and dependent).

• Voluntary benefits (identity theft protection, pet insurance, accident, and critical illness).