Manager, Training and Enablement

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and manage the training program focused on intricate and essential business processes and systems.

• Collaborate with customers to create thorough training programs.

• Enhance product adoption and foster customer success.

• Work alongside Implementation, Support, Product Management, Customer Experience, and Marketing teams.

• Implement the strategic vision of the training program utilizing advanced training methodologies.

• Oversee customer-facing and internal training and enablement initiatives.

• Design and develop engaging eLearning modules that align with product features, standards, and learning objectives.

• Provide personalized client training and consulting to promote adoption and resolve implementation challenges.

• Broaden the Optimization Menu of Services and generate training opportunities to retain and reengage clients.

• Leverage NPS and Voice of the Customer insights to cultivate strategic customer relationships.

• Plan and coordinate onsite Training Academy, Train the Trainer, Go Live, and Post Live Optimization programs.

• Maintain and enhance the LEARN learning management system platform.

• Propel the Training team towards achieving annual revenue-generating targets.

• Exhibit product subject matter expertise and guarantee exceptional service delivery.

• Conduct quarterly needs assessments to enhance training offerings and materials.

• Assess program effectiveness through customer satisfaction and NPS surveys.

• Propel team metrics and objectives.

• Ensure that classrooms, workshops, and optimizations are delivered in alignment with organizational requirements.

• Elevate team performance through mentorship and coaching.

⛳️ Requirements

• Outstanding interpersonal and presentation skills.

• Experience in service delivery within consulting or training for an enterprise B2B SaaS company.

• Entrepreneurial attitude with a sense of urgency and a proactive approach.

• Ability to independently resolve issues.

• Strong organizational capabilities.

• Competence in prioritizing needs and tasks using sound judgment.

• Proven verbal and written communication skills.

• Capacity to manage multiple complex projects simultaneously while achieving high-quality results.

• Adaptability and positive attitude in dynamic settings.

• Ability to collaborate across various departments and with customers to develop effective training programs.

• Capability to integrate business and operational processes with technical solutions.

• Proficiency in transferring specialized compliance auditing and workflow knowledge to meet MDaudit business needs.

• Practical experience with compliance, coding and auditing, practice management, or clinical technology systems.

• Comprehensive understanding of healthcare information systems and practice management or clinical technology systems.

• Proficiency in Microsoft Office.

• Bachelor's degree or equivalent relevant work experience.

• 5 years of experience in training and leadership.

• Experience in developing and maintaining eLearning programs.

• Background in launching and scaling a Learning Management System (LMS).

• Knowledge and expertise in instructional design, including training task analysis, writing objectives, curriculum and lesson planning/design, implementation, and evaluation.

• 3 years of demonstrated project management experience.

• 5 years of experience in a healthcare environment related to compliance, billing, auditing, coding, or accounting.

• Oversight of information systems-based projects.

• Excellent proficiency in using Microsoft Office Suite.

🏝️ Benefits

• Opportunities for career growth and advancement.

• Access to an on-demand learning program.

• Remote Cooking Classes.

• Yoga Sessions.

• Mixology Classes.

• Medical Coverage.

• Dental Coverage.

• Vision Coverage.

• 401K with company match.

• Unlimited vacation policy.

• Peer Nominated Awards & Recognition.