Manager, Tax Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide, mentor, and enhance the skills of Tax Account Managers through consistent performance management and professional development.

• Conduct regular one-on-one meetings, performance evaluations, and provide continuous feedback.

• Foster team engagement and retention by implementing effective leadership practices.

• Supervise daily tax account management tasks, ensuring optimal OSV service delivery.

• Monitor and ensure adherence to tax regulations and service standards.

• Identify and implement strategies to increase capacity for scaling operations, improve customer experience, and facilitate changes to the business model.

• Act as a point of escalation for Tax Account Managers regarding customer-related issues.

• Track and manage team KPIs using a disciplined accountability framework, holding team members accountable to performance standards and driving measurable outcomes.

⛳️ Requirements

• A Bachelor's degree is mandatory.

• Minimum of 5 years of leadership experience within a Tax Service Bureau.

• Solid understanding of human resources outsourcing, particularly in payroll, tax, and garnishments.

• Proficiency in MS Office applications including Word, Excel, PowerPoint, and Visio.

• Preferred: Previous experience in HR services portfolio management, Customer Engagement Management, or an Account Executive role in the HR Services Industry.

• Significant exposure to Workday in a services bureau or client environment.

• Extensive knowledge of internal OSV BPaaS processes and procedures.

🏝️ Benefits

• A values-based culture.

• Opportunities for upward mobility.

• Professional development with a variety of opportunities available.