Manager, Software Engineering – Identity Platform

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the complete identity verification lifecycle, starting with one-time Customer Identification Program (CIP) checks at account creation and continuing through ongoing Customer Due Diligence (CDD) and continuous risk monitoring, ensuring precision, punctuality, and adherence to regulations at every phase.

• Develop and maintain systems that uphold KYC obligations throughout the entire framework: identity verification (CIP), risk-based due diligence (CDD), and event-driven re-verification as customer risk profiles change.

• Propel AI-driven automation to decrease manual review rates and enhance efficiency in KYC/KYB decision-making, sanction screening, and Red Flag rule assessments.

• Lead and guide a high-achieving engineering team, increasing velocity and system reliability through smart workflows and automation.

• Serve as the technical and business-facing leader in customer and regulatory escalations, converting intricate compliance challenges into scalable platform enhancements.

• Collaborate across departments with Risk, Compliance, Product, Operations, and Legal to define the platform roadmap and identity verification strategy.

⛳️ Requirements

• Proven engineering leader with 8–10+ years in engineering and over 3 years of experience managing senior and staff engineers.

• Strong backend engineering background, possessing a solid foundation in building and scaling backend systems, allowing for credible engagement with engineers on architecture, performance, and design trade-offs.

• Versatile across the technology stack, having led teams that delivered on various product lines and paradigms: from synchronous API services (Java/Spring Boot) to batch and event-driven ETL pipelines (Python/Airflow), and adept at selecting the appropriate tool for each challenge.

• Commitment to operational excellence and incident management, maintaining high standards for system reliability and on-call hygiene, facilitating blameless post-mortems, and ensuring the team can quickly detect, respond to, and learn from incidents.

• Proactive AI-first approach: leveraging AI/ML to enhance team productivity, drive automation, and minimize manual review rates.

• Strong sense of ownership, thriving in ambiguous situations and taking full accountability for results.

• Comfortable interacting directly with enterprise customers and compliance officers, effectively translating technical decisions into clear narratives for non-technical stakeholders.

• Exceptional communicator capable of leading cross-functional initiatives and influencing stakeholders at all levels.

🏝️ Benefits

• Multiple health insurance options

• Flexible time off – take what you need

• Retirement savings program with company contribution and after-tax contributions

• Equity in a publicly traded company and an Employee Stock Purchase Program

• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave

• Free therapy sessions, financial and professional coaching, and legal advice

• Monthly stipend to support our remote work model

• Annual “development dollars” to support our people's growth and development

• Through Flex First, the freedom to live and work wherever you and your family thrive