Manager, Site Reliability Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team dedicated to enhancing IT operations through automation, self-healing mechanisms, and AI-driven solutions.

• Take ownership of and execute a multi-year roadmap for reliability, observability, and automation.

• Set up and track performance metrics for reliability, including MTTR, reduction of manual efforts, SLO achievement, change failure rates, and automated incident resolution.

• Drive organizational transformation towards engineering-led, automated reliability methodologies.

• Promote SRE practices and foster a customer-focused reliability culture across operations and development teams.

• Spearhead the creation of automation and self-healing features, encompassing runbooks, scripts, IaC, automated recovery, and scaling.

• Direct the design, implementation, and governance of agentic AI solutions for incident triage, root cause analysis, and remediation.

• Utilize AIOps and predictive analytics to identify anomalies, correlate events, and avert incidents.

• Collaborate with security, compliance, and AI governance teams to fulfill policy and regulatory obligations.

• Convert availability targets into SLIs and SLOs, and establish and enforce error budgets.

• Integrate and optimize CI/CD pipelines.

• Lead Chaos Engineering initiatives and resilience testing.

• Formulate incident response strategies, manage major incidents, and conduct blameless post-incident evaluations.

• Oversee capacity planning based on usage and performance trends.

• Direct the observability strategy and execution for telemetry, monitoring, dashboards, and alerting.

• Improve ITSM, ITOM, and ServiceNow workflows for automated incident generation, enrichment, and remediation.

• Lead and mentor site reliability and observability engineers.

• Collaborate across technology teams and manage significant vendor partnerships.

• Perform additional job-related tasks as assigned.

⛳️ Requirements

• A Bachelor's degree in Business, Computer Science, or a related discipline is required.

• Equivalent years of relevant professional experience may be accepted in place of the required education.

• A minimum of six (6) years of relevant IT experience is necessary.

• Proficiency with monitoring tools such as Dynatrace, Splunk, ServiceNow, and Robotic Process Automation is required.

• At least three (3) years of experience in an IT lead or management role is essential.

• Experience in designing, developing, and providing operational support for distributed systems software in a microservices architecture is required.

• Familiarity with Docker and Linux containers is needed.

• Proficiency in at least one programming language such as Python, Java, or .NET.

• Expertise in software applications and technical processes within areas such as cloud computing, artificial intelligence, machine learning, or mobile technology.

• Proficient in continuous integration and continuous delivery tools like Ansible, GitLab, and Terraform.

• Strong knowledge of ServiceNow ITOM.

• Expertise in Dynatrace, Splunk, and SolarWinds Monitoring Platforms.

• Familiarity with Microsoft Azure's infrastructure networking, compute, and storage components.

• Understanding of code management through Git and GitHub workflows.

• Knowledge of Splunk Search Processing Language (SPL).

• Familiarity with the Splunk IT Service Intelligence platform.

• Understanding of incident management and ITIL principles.

• Comfortable working in a 24/7/365 operational environment with high availability.

• ITIL Foundation or Practitioner certification is preferred.

• Relevant certifications in cloud technologies, Kubernetes, or SRE are advantageous.

🏝️ Benefits

• Potential bonus linked to both company and individual performance.

• Comprehensive total rewards package.

• Support for overall employee well-being.

• General office environment.

• Travel requirements are typically minimal.